Job Description

Job Title:  Air Import Agent

Job Location:  Indianapolis, IN

DHL Global Forwarding  manages the flow of goods and information across a customer’s global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at 

We have an outstanding career opportunity for an Air Import Agent in our Indianapolis,   IN facility. Come join our DHL team and establish a career with the largest global transportation and logistics company!

Key Responsibilities :

• Executes orders by confirming arrival times, coordinating with customs brokerage, inputting data, and dispatching deliveries.
• Builds customer relationships by responding to customer communications via phone, email, fax, and mail.
• Work with air and ground transportation partners to handle shipments.
• Receive and track purchase orders (PO) from importers/overseas offices for pending air shipments.
• Retrieve shipment details, handle all documentation for cargo release and data entry for each shipment.
• Answer all customer inquiries in accordance with the Customer Service Policy standards.
• Further increase customer satisfaction and business share through proactive and regular contact.
• Communicate with and ensure release of freight from air carriers.
• Notify customer/customs broker of arrival and charges due; provide accurate job costing forecast and perform billing to customer and/or other offices.
• Setup and coordinate deliveries to the customer.
• Handle and manage all customer contact at file level regarding exceptions.
• Additional projects and duties as required/directed.

Skills and Qualifications : 

• Exceptional customer service skills.
• Detail oriented with strong follow-up skills.
• Proficient in Microsoft Office products.
• Experienced in handling DHL ThermoNet Shipments.
• Trained and certified for DHL ThermoNet Shipments.

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Equal Opportunity Employer

DHL Global Forwarding is committed to  equal employment opportunities , evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be  legally authorized to work in the United States.   Visa sponsorship is not available for this role.

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