Job Description

About the Department

The Strategy & Rare Disease (STARS) organization drives the long-term strategic direction of Novo Nordisk Inc. (NNI)/North America Operations (NAO) and leads all US commercial efforts for Novo Nordisk’s Rare Disease portfolio. The mandate of STARS is to facilitate the development and to coordinate the execution of the long-term strategy, defining a sustainable business model in US beyond a 5-year time horizon. This department serves as the insiders of the US market when informing and help shaping upstream decisions around future investments and assets. The Rare Disease portfolio includes products in the hemophilia and growth disorders therapeutic areas, new products in the pipeline, and products acquired through business development efforts in existing and new areas. The STARS team collaborates and partners with groups across NAO, Research & Early Development, Development, innovation hubs across NN, other affiliates, and global. We’re looking for individuals who are enterprise thinkers, inclusive leaders, and strong collaborators, as we embark on shaping our future.

The Position

The Associate Director, HCP Experience has overall strategic and operational responsibility as well as tactical pull through of all efforts for Health Care Providers within their designated Hemophilia Therapy Area and for relevant in-line and new product commercialization assets (3 years prior to launch). They will lead the development and implementation of brand plans, development of capabilities to strengthen our market approach, and be the strategic conduit for initiatives across functions that drive success. They will be empowered to make strategic decisions and lead the development and roll-out of tactics that pull through the strategy and are accountable for successful business performance. Leveraging insights to design and drive a differentiated customer experience, they are responsible for developing and implementing all HCP marketing activities to help achieve goals and will provide brand leadership across functions. They drive the execution approach for the field teams to ensure effective HCP engagement that delivers on the business objectives. They are accountable for achievement of pre-launch readiness for new products and NNI P&L business objectives for in-line brands.

Relationships

Reports to the Hemophilia Therapy Area Lead. Works closely with Associate Directors and Sr Brand Managers across the Rare Bleeding TA and with individuals in similar roles in other Rare Disease Therapy Areas. This role requires a strong collaborative culture where individuals work together as a cohesive team to accomplish goals. This role will closely partner with Field Sales, Market Access, Commercial Excellence, Medical Affairs, Strategic Partnerships and Engagement, Customer Experience and Marketing Enablement, Employee Experience, Regulatory, PRB, PSP, FRM, Conventions, Global Marketing, Launch Office, Communications, and Legal. External relationships include relations with HCP customers, key opinion leaders, and professional societies. Works extensively with professional services vendors including advertising and healthcare-related agencies.

Essential Functions

• HCP -Centric Strategy, Creation & Execution
  • Fully understands disease state, market dynamics, patient and provider journey, customer insights and competitive landscape to inform strategic approach and key brand decisions
  • Develops innovative and compelling strategic and tactical plans that are rooted in deep customer insights and drives differentiation and brand performance for inline and launch assets
  • Ensures alignment of strategy and tactics with cross-functional stakeholders and marketing leadership
  • Flawlessly executes tactical plans addressing market, customer and brand needs
  • Spearhead targeted initiatives to attain HCP reach/activation targets, optimizing engagement across diverse channels to maximize impact
  • Ensure alignment of brand/therapy area positioning, messaging, and overarching objectives to maintain a unified and compelling narrative across all HCP interactions
  • Identifies insights, competitive threats and opportunities to develop marketing programs and projects to minimize risks and capitalize upon identified opportunities
  • Coordinate across functions to ensure effective and seamless implementation of customer-centric approaches, and experiences across channels, fostering a cohesive and impactful engagement approach
  • Builds and maintains trusting, collaborative relationships and alliances with others inside and outside of the organization to maximize opportunities and address challenges across the TA
  • Drive strategic initiatives including, but not limited to LAP (Launch Activity Plan) involving and coordinating core and extended NNI teams
  • Works closely with Field Sales and Strategic Partnerships & Engagement to inform impactful marketing strategies and programs that support customer needs
  • Responsible for ensuring solid analysis and recommendation for executive-level inquiries, analysis and initiatives
• Global Partnership
  • Closely collaborates with global (including marketing, launch office, supply etc.) to be the voice of the US and inform global endeavors and gain alignment on relevant local initiatives
  • In collaboration with Regulatory, supports BLA submission, label negotiations and ensures optimal label for pipeline assets
  • Responsible for project management and coordination including overall ownership of launch activities and leading extended launch teams

• Content Management
  • Spearhead the development of promotional, engagement, and experience programs, incorporating personalized content to effectively address the needs of key segments and enhance overall engagement
  • Create cohesive content that seamlessly integrates across HCP channels, fostering a unified and engaging brand/therapy area experience audience
  • Implement rigorous quality control measures for marketing content, ensuring alignment with compliance requirements prior to dissemination, and effectively coordinating with external suppliers and agencies to maintain high-quality standards across all materials and programs
  • Oversees the management of the advertising agency and promotional review board (PRB) process to implement campaign elements, educational, promotional and public relations programs
• Monitoring, and Improvement
  • Consistently assess brand performance, drivers and barriers of performance and execution of plans to maximize results
  • Establish and implement key metrics to track and communicate impact of brand initiatives to relevant stakeholders
  • Continuously monitor and enhance customer satisfaction by analyzing relevant metrics and feedback, driving improvements to elevate the overall experience and brand uptake
  • Optimize HCP touchpoints throughout engagement journey, ensuring a seamless and efficient experience at every interaction, from initial engagement to ongoing support
  • For pipeline assets, this role drives development of Launch Tracker, metrics and KPIs and monitoring of performance
  • Partners with Commercial Excellence and CI&A to develop and implement marketing metrics. Regularly reviews marketing programs to ensure profitability/budget goals are on track. If not meeting metrics, proactively implements corrective measures to increase business impact and overall value

• Best Practices and Budget Management
  • Accountable for the ongoing management and oversight of allocated brand and TA budget from local and central funding
  • Maximize revenue and profitability and understands return on investment (ROI) concepts to ensure optimization of marketing spend

Physical Requirements

20-30% overnight travel required.

Qualifications

• A Bachelor’s degree or equivalent required, MBA preferred
• A minimum of eight (8) years in Marketing, Brand Management, Sales and/or related experience within the pharmaceutical industry is required
• Rare Disease experience required with experience in Rare Bleeding Disorders preferred
• Proven ability to lead cross-functional teams to achieve a shared goal
• Outstanding planning and organizational skills with exceptional attention to detail and proven track record delivering results
• Proven track record in HCP marketing and product launches strongly preferred
• Expert understanding of the pharmaceutical industry including marketing, medical, access, public affairs, compliance, legal and regulatory as well as the healthcare ecosystem
• Excellent leadership skills with the ability to inspire and motivate others
• Anticipates problems and roadblocks to avoid crisis management
• Proven track record of developing impactful short- and long-term business plans, results and follow up

The base compensation range for this position is $116,810 to $216,100. Base compensation is determined based on a number of factors. This position is also eligible for a company bonus based on individual and company performance.

 
Novo Nordisk offers long-term incentive compensation and or company vehicles depending on the position's level or other company factors.

Employees are also eligible to participate in Company employee benefit programs including medical, dental and vision coverage; life insurance; disability insurance; 401(k) savings plan; flexible spending accounts; employee assistance program; tuition reimbursement program; and voluntary benefits such as group legal, critical illness, identity theft protection, pet insurance and auto/home insurance. The Company also offers time off pursuant to its sick time policy, flex-able vacation policy, and parental leave policy. 

We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.

At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.

Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.

If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-855-411-5290. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

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