Description
Quality content is a central component for AppleCare’s Generative AI performance. In this role, you’ll blend traditional content strategy with the forefront demands of Generative AI to help AppleCare build incredible, seamless experiences for our customers and teams. You’ll apply your understanding of internal and third-party LLMs with authoring standard processes, tracking content performance and identifying areas for improvement. You’ll collaborate to define workflows and quality standards to optimize generative outputs from AppleCare Digital’s content. Additional responsibilities include: Work cross-functionally with Content Development, UX, and Business Insights to ensure content aligns with our organization’s business objectives and user needs. Champion efficient processes for authoring, managing, and optimizing pre-generated customer support content. Make content optimization and authoring standards recommendations, then support change management and governance. Combine data analysis and creative thinking to optimize content, synthesizing requests and inputs from a variety of sources. Review generative answers derived from support content and validate technical accuracy, finding ways to improve content from a design and technical perspective for AI and user consumption. Lead conversations with partners to find consensus and create timelines for content creation and change. Keep up-to-date with emerging trends in ML, content strategy, and customer experience to continually bring fresh ideas and strategies to the team.
Minimum Qualifications
Preferred Qualifications
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