Job Title- Customer Delight Associate
Job Location- Pune
Seniority Level- Individual Contributo
Range Of Experience- 6months to 2 years
Job Summary: At FITTR, we're committed to delivering exceptional experiences to our
customers, and we’re looking for a Customer Delight Associate to join our
dynamic team. As the first point of contact for our customers, you’ll play a key
role in addressing their needs and ensuring their satisfaction via email, chat, and
voice support.
In this role,
you’ll be responsible for managing customer queries, resolving issues
efficiently, and delivering a seamless experience that goes above and beyond
expectations. You’ll bring your problem-solving abilities, clear communication,
and proactive approach to handle challenges, ensuring customers feel valued and
supported every step of the way.
With a Customer First mindset, your focus will be on creating positive
experiences, fostering long-term relationships, and continually improving the
FITTR experience.
Responsibilities:
-
Provide Exceptional Support: Respond to customer queries via email, chat,
and phone calls, ensuring each interaction is handled with empathy, clarity,
and professionalism.
Solve Customer Challenges: Proactively address and resolve customer
concerns by identifying the root cause and providing timely solutions.
Deliver Delight: Create positive experiences by understanding customer
needs, offering personalized assistance, and going the extra mile to ensure
satisfaction.
Maintain Performance Standards: Meet key customer support metrics,
such as response time, issue resolution time, and customer satisfaction
scores.
Requirements:
For the Tpe role activities we have idified the required skills, this list must cover
all of them along with educational and other qualifications-
Customer First Approach: A passion for creating positive experiences and
solving customer problems with empathy and professionalism
.
Strong Communication Skills: Clear and articulate communication in both
spoken and written formats, ensuring customers feel understood and
valued.
Problem-Solving Mindset: Enjoy tackling challenges and finding solutions
proactively, while maintaining a calm and friendly demeanor.
Analytical Skills: Ability to manage the resolution process efficiently, using
clear and concise communication
.
Adaptability: Willingness to work in rotational shifts, including weekends,
and ability to thrive in a fast-paced, ever-changing environment.
Role Activites in Descending Order of Priority-
Respond to Customer Queries: Answer customer emails promptly and
effectively, providing clear, accurate, and friendly responses.
Maintain Tone and Quality: Ensure all communications maintain a positive
and empathetic tone, aiming for customer satisfaction and delight.
Real-Time Assistance: Engage with customers via live chat, providing
immediate assistance for inquiries, concerns, and issues
.
Problem Resolution via Phone: Offer immediate solutions or guidance
during phone conversations, ensuring customers feel heard and supported.
Personalized Communication: Foster strong relationships with customers
by providing personalized support and showing genuine care.
Team Player: Contribute insights, challenges, and suggestions to team and
improve team performance.
Good to Have skills (Not must have skills)-
Experience working in Email & Voice process
Experience in handling foriegn clients
contact person ~ Smita
mobile~ 9303791650
mail~ [email protected]
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