AKA Customer Success Associate, Customer Experience Coordinator, Customer Support Specialist
Heads up! This role is based in-person at our office in Fulton Market West Loop area, Chicago.
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About Askable
Hello, and thanks for stopping by!Askable has been revolutionizing research and insights since 2017.
Founded in Australia, we've expanded to the UK and now the US, growing from a small team to over 70 talented individuals in just seven years.
With our newest office in Chicago, we're assembling a top-tier team to ensure a strong and successful launch in the US market.
Are you ready to be a key part of this journey? Read on.
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Our culture
Our culture drives everything we do. We live it, breathe it, and work every day to make Askable a place where people can thrive.
We believe work should be fulfilling, exciting, and meaningful.
Here, you’re not just part of a team. You’re part of a community that cares about what they’re building and how they’re building it.
In fact, we take culture so seriously that we wrote a book on it. Our Culture Book guides what we stand for, how we work, and the values that unite us—because nothing beats winning with a team you genuinely love working with.
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About the role
We’re looking for a Customer Experience Coordinator to deliver 6-star customer support to our customers which include many of the world’s largest companies – such as Canva, Mastercard, Toyota, Accenture and more.
Our clients will look to you for support and guidance in using our product - so we’re looking for someone who can deliver the unexpected to really blow them away. You will be working alongside the best of the best and reporting into our Customer Support Manager and Head of US.
––––––––––––––––––––What you’ll do
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Skills and experience you’ll bring
To hit the ground running in this role you’ll need at least 2 years working a customer support/success/delivery role – ideally in a tech or SaaS company.
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The mindset you’ll need
Perks and benefits
Your excitement about the role itself is what matters most to us. Perks are just the icing on the cake—but let us share a few to whet your appetite.
☝️ Before you go...
Research shows many people (especially women and minority groups) hesitate to apply unless they meet every single requirement. At Askable, we’re committed to building diverse teams with unique perspectives. If you’re excited about this role but your experience doesn’t align perfectly, we’d still love to hear from you.
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