Job Profile: Customer Care Representative
Responsibilities
· Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
· Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries.
· Thoroughly documents all contacts and conversations; follows up as required.
· Works with other departments to complete customer requests as needed, and minimize escalations.
· Gains proficiency in various administration and automated workflow systems.
· Processes complex and varied service requests.
· Represents our customer with professional pride to internal and external customers.
· Consistently meets/exceeds set quality and productivity metrics.
· Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department.
Qualifications
· Current FINRA Series 6 license at time of application.
· High School diploma or equivalent.
· Up to 1 year experience with call center or customer service experience/training.
· Fundamental computer knowledge and maneuverability within window applications.
· Basic understanding of Microsoft office suite, specifically Word and Excel.
$5,000 SIGN ON BONUS! Flexible Schedules! Seeking a BCBA to provide in-home ABA therapy for children. Join a supportive team dedicated to high-quality care. Benefits include health insurance, PTO, professional development, 401k, and more. Responsibilities include assessments...
...of Contracting with SDS-Rx Drive with Purpose - important medical deliveries to people in need Drive packages, not people - never worry... ...getting in your car Become an SDS Pharmaceutical Delivery Driver If you have a spotless driving record, a dependable vehicle...
Germain of Ann Arbor - Service Porter - Ann Arbor, MI* Full and Part-time availability * $14.50 starting pay with a 90 day review Germain Offers:* Medical, Dental, and Vision Insurance* 401(k) Savings Plan* Paid Vacation* Paid Company Holidays* Company...
Accounting & Cash Administrator Location: Little Rock, AR About Us: Join zTrip , the largest taxi transportation company in North America. Operating in 38 cities across the U.S., we are transforming ground transportation through innovation, accountability, and unmatched...
...Yoga is looking for one full-time Yoga Studio Concierge. Ritual... ...traditional front desk. Each shift, the Ritual Concierge... ...in a fast-paced, high energy evening filled with happy faces and a... ...weekday evening shifts, on a part-time or full-time basis. The...