Job Description

About us

At Legora, we’re on a mission to transform the way lawyers work. Our AI-native platform lets legal professionals enhance their productivity and automate complex workflows. We collaborate closely with our clients and iterate at a market-leading pace. In a year, we have gone from an early MVP to tools used daily by thousands of lawyers, and are now scaling rapidly. We are here to win together with our team and clients, and carry the belief that life is too short not to accomplish something truly special.

You are joining an early-stage scale-up with exceptional product-market fit, trusted by global leaders like Cleary Gottlieb, Goodwin and Bird & Bird. Backed by over $110M in funding from top investors including ICONIQ, General Catalyst, Benchmark, Redpoint, and Y Combinator. And a world-class team from Google, Spotify, and top tier consulting and law firms with infinite room to grow professionally.

The role

• Manage a book of North American clients post-sale, supporting onboarding, adoption, renewal, and expansion
• Lead implementation and onboarding for new clients, creating a smooth path to early success
• Deliver structured enablement and regular check-ins to drive usage and engagement
• Act as a trusted advisor to clients, surfacing new use cases and helping legal teams get the most out of Legora
• Identify and support expansion opportunities, including upsell and renewal conversations
• Monitor account health, resolve issues proactively, and become a power user of our CS tools
• Collaborate with Product, Engineering, and Marketing to surface client feedback and improve the user experience
• Help refine our Customer Success playbook and best practices as we grow in the US

What you will be doing:

• 5+ years of experience in Customer Success, Account Management, or client-facing roles in B2B SaaS
• Legal tech or legal industry experience is a strong plus, but not required
  
• Proven track record driving adoption, retention, and account growth
• Commercial acumen and comfort with consultative upselling and renewals
• Experience working with legal, compliance, or other high-stakes stakeholders
• Strong project management and onboarding skills
• Excellent communication skills written, verbal, and interpersonal
• A builder’s mindset excited to contribute to playbooks, process, and culture
• Metrics-driven, outcome-oriented, and energized by a fast-moving environment
• This is a NYC-based, 5-day in-office role, we believe building together in person makes a difference

What We Offer

• Competitive base salary
• Generous stock option program
• An office in downtown NYC (Union Square)
• Health Insurance & 401k Match
• Flexible PTO

Job Tags

Work at office, Flexible hours,

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