Job Description
Are you a compassionate and driven individual with experience in the clinical healthcare field? Do you want a career that truly makes a difference, turning tragedy into hope and healing? If so, this remote Donor Services Specialist III position might be your calling!
We're a federally designated organ, eye, and tissue recovery organization serving 20 counties in Northeast Ohio. We're passionate about our mission to save and heal lives through donation and transplantation, and we're looking for dedicated individuals to join our team.
What Makes This Opportunity Special:
Meaningful Work: Be part of a team that facilitates the miracle of donation and transplantation, giving the gift of life to those in need.
Remote Flexibility: Work from the comfort of your home (excluding CA, NY, and CO).
Competitive Compensation & Benefits: Enjoy competitive salaries and a comprehensive benefits package, including health, dental, and vision insurance, a health savings account, a 401(k) retirement plan, generous paid time off, and more!
Make a Real Impact: Support donor families during a difficult time and advocate for recipients, playing a crucial role in the donation process.
Growth & Development: Develop your skills and knowledge in the rewarding field of donation and transplantation.
What You'll Do:
Identify and evaluate potential organ, tissue, and eye donor referrals.
Collect and interpret patient medical and social history information.
Triage donor referral calls and contact appropriate team members as needed.
Accurately complete all required documentation.
Determine initial donor suitability based on established criteria.
Access and navigate multiple hospital electronic medical record systems.
Provide support for end-of-life decisions regarding donation.
Identify and contact next of kin for potential donors.
Discuss the opportunity of tissue and eye donation with families and obtain authorization.
Provide details about eligible tissues, the recovery process, and the benefits of donation.
Provide informed authorization or disclosure to donor families.
Maintain a high individual authorization rate.
Conduct comprehensive medical and social history interviews with families.
Accurately complete electronic Donor Risk Assessment Interviews.
Communicate with funeral homes as needed.
Collaborate with the Tissue Administrator on Call to determine tissue processor involvement.
Ensure quality guidelines are maintained and donor charts are cleared promptly.
Respond to audit findings and processor requests.
Provide exceptional customer service to all internal and external stakeholders.
Serve as a backup for other specialist roles as needed.
Perform other related duties as assigned.
What You'll Bring:
High school diploma or equivalent (required).
Minimum 3 years of progressive experience in the clinical healthcare field (LPN, Paramedic, Clinical Health Technician, etc.) or related experience in tissue banking (required).
Minimum 18 months of experience in a Family Support role within the OPO industry (required).
CTBS certification (preferred).
Exceptional interpersonal, listening, and communication skills.
Ability to work independently, exercise initiative, and make sound decisions under pressure.
Proficient computer skills, including the ability to navigate multiple applications simultaneously.
Ability to multitask effectively.
High level of empathy and a commitment to positive outcomes.
Schedule: 12.5-hour shifts, including two weekend shifts and four weekday shifts in a two-week period (day shift: 6:00 am - 6:30 pm; night shift: 6:00 pm - 6:30 am).
Ready to make a difference in the lives of others? Apply today and join our team of lifesavers! We are committed to a diverse, inclusive, and equitable workforce and encourage all qualified candidates to apply.
Employment Type: Full-Time
Salary: $ 21.00 Per Hour
Job Tags
Hourly pay, Full time, Remote job, Shift work, Weekend work, Weekday work,