G ene r al S um m a r y : T he S t ore M a n a g er i n e a c h s tore a ss u m es a l e a d e rs h i p ro l e w i th a cc o u n t a b i l i t y f or m a x i m i z i n g store b u s i n e s s re s u l ts b y c o n s i s t e n t l y cr e a t i n g e xc e p t i o n a l Cu s to m er e x p e r i e n c e s . S t ore M a n a g ers f a c ili t ate a c h i e v e m e n t o f b u s i n e s s re s u l ts b y pr o v i d i ng u n i q u el y r e s p o n si v e C u s to m er s er vi c e, c o m p elli n g m e r c h a n di s e pre s e n t at i o n , o p era t i o n a l i nt e gri t y , o pt i m al s ta f f i ng a n d A ss o c i a t e d e v e l o p m e n t. S tore M a n a g ers ach i e v e c o m p a n y o b j e c t i v es a nd e n ha n c e t he D S W brand i m a g e b y m o d e l i ng a n d c o a c h i ng b e h a v i o r s t h at a li g n w i th t he c o m p a n y v a l u e s of A cc o u nt a b i li t y , Co l l a b orat i o n , Hu m ili t y a nd P a ss i o n . S tore M a n a g ers d e v e l op a nd i m p l e m e n t a g i l e strat e g i c p l a n s t o a c h i e v e b u s i n e s s r e s u l t s . S tore M a n a g ers a r e e x p e c t e d t o f o s ter te a m work a n d co l l a b ora t i o n w i t h i n t h e i r s tores a n d d i s tr i c t s . S tore M a n a g e r s l e a d the e ff ort to e n s ure c u s to m ers exp e r i e nc e ser vi c e t h a t i s F r i e n dl y , He l p f u l , P a ss i o n a t e a n d R e a l .
Rep o r t s t o : Dist r ict M anager
E s s en t ial Du t i e s a nd R e s ponsibilities:
S tore M a n a g ers e n s ure c u s to m er s at i s f a c t i on a nd o p er at i o n al e xc e l l e n c e w i t h i n t h e store b y f o c u s i n g o n t h e f o ll o w i n g :
o S al e s a nd S e r v ic e : I m p l e m e n ts f i n a n c i a l p l a ns to m a i nt a i n K P I p er f o r m a n c e. Fa c ili t at e s c o n s i s te n t, e xc e p t i o n a l Cu s to m er e x p er i e n c es t h r o u g h t h e exe c u t i on a nd o n g o i n g d e v e l o p m e n t o f t h e MOD r o l e. Coach e s t he s tore t e am on t h e l i nk b e twe e n s er v i c e b e h a v i ors a n d b u si n e s s re s u l t s . P r o v i d e s l e a d e rs h i p,
f e e dba c k a n d re c o g n i t i on t o i m pro v e f i n a n c i a l p er f o r m a n c e a nd s u p p o r t t he C o m p a n y 's S e r vi c e M o d e l , V a l u e s a nd M i ss i o n S ta t e m e n t. E n s ures e ff e c t iv e co m m u ni c at i on of d i r e c t i o n a nd e d u c a t i on to t he t e a m . M a i nt a i ns o pt i m al s ta f f i ng a nd sc h e d u l i ng w h il e b e i ng re s p o n si v e to c h a n g es i n tr a f f i c a n d b u s i n e s s tre n d s . R e s p o n ds to c u s t o m er f e e d b a c k w i th a se n s e of urge n cy .
o A s soc i ate and T e a m D e v elo p me n t - E n s u r es a l l o p e n p o si t i o ns are f i l l e d i n a t i m e l y m a n n e r . R e cr u i t s , h i r es a n d o n b o a r ds m a n a g ers a n d a ss o ci at e s . A s s e ss es t e a m s ' pe r f o r m a n c e o n an o n - g o i ng b a s i s a n d pro v i d e s i n t he m o m e n t c o a c h i n g , tr a i n i ng a n d d e v e l o p m e n t to s u p p ort the gr o w t h o f t h e C o m p a n y . S e e k s o p p o r t u n i t i es f or pe r s o n al p e r f or m a n c e g r o w t h a n d d e m o n s trat e s i n t ere s t i n b u i l d i n g l e a d e rs h i p s k ill s . M a n a g e s d a il y a ss o c i ate re l a t i o n s i ss u e s a nd a n n u a l p e r f or m a n c e re vi e w p r o c e ss .
o M e r chandis i ng: E n s ures s tore a p p e aran c e a nd v i s u a l s ta n d a r d s / pre s e n t at i on c o n s i s te n t w i t h t h e D S W brand i m a g e. Re s p o n ds t o b u s i n e s s trends b y c o m m u n i c a t i ng i n f or m at i on to D i s t r i c t M a n a g er as n e e d e d. E n s ures s tore i s c o m p li a n t w i th e s ta b li s h ed ” B r a n d E x p e r i e n c e” s ta n d ard s .
o O pe r ati o ns: M a n a g e s re s o u rc es to m a x i m i z e f i n a n ci al g o a l s . L e a d s b y exa m p l e a n d f o s ters k n o w l e d ge a n d i n t e g r i t y w i th re g ard to c o m p li a n c e w i th c o m p a n y p o l i c y i n a l l pra c t i c e s . E ff e c t iv e l y uses re s o u rc es a n d b u s i n e s s p a r t n ers to r e s o l v e i ss u e s w i th a se n s e o f p a ss i o n. R e c o g n i z es w he n t o c h a n g e strat e g i c d i r e c t i on t o a t t a i n a nd s u s t a i n m a x i m u m re s u l t s . E d u c at e s t e am on t h e l i nk b e t w e en o p e r a t i o n al i n t e g ri t y a n d i t s ’ i m p a c t o n f a c il i ta t i n g a n e xc e p t i o n a l C u s to m er e x p e r i e n c e. O v er s e e s d a il y s tore cl e a n i n g, r e c o v e r y , m a i nt e n a n c e a n d i n v e n to r y . U s es m o n th l y O ps A ss e s s m e n t to i d e n t i f y a n d cor r e c t o p er a t i o n a l d e f i c i e n ci es i n t h e s tore. E n s ures tra i n i n g i s c o n d u c t e d reg a r d i n g L P a nd S a f e t y s ta n d a r d s .
o Ot her Du t ies - P er f or m s o t h e r d u t i es as a ss i g n ed b y t he D i s tr i c t o r R e g i o n a l M a n a g er.
Req u i r ed S k i lls and Co m pete n ci e s:
P r o v en re c ord of dr i vi n g r e s u l ts
E xc e l l e n t v er b al a n d w r i t t en c o mm u ni c at i o n s k ill s
P r o v en a b i l i t y to m ot i v ate o th e r s
Cu s to m er s er vi c e s k ill s
T i m e m a n a g e m e n t s k ill s
P r o f e ss i o n a li s m
B a s i c c o m p u ter s k ill s , i n cl u d i n g e- m a il , M S W ord or oth e r w ord pro c e ss i ng progr a m a n d E xc el or o t h e r s preadsh e et pr o gram
P h y s i c a l Deman d s:
T he p h y s i c a l d e m a n ds of t h e j ob i n c l u d e :
o M o v i n g a nd s t a n d i n g , i n cl u d i n g m o v i ng aro u nd t he s t o r e t o a ss i s t c u s to m ers a n d a ss o c i at e s . M u s t h a v e the a b i li t y t o sp e nd u p t o 100% of wor k i ng t i m e sta n d i n g o r m o v i ng aro u nd t he r e g is ter are a , t he s a l es f l o o r , a nd t h e s toc k r o o m .
o L i f t i n g , i n c l u d i n g t h e a b i li t y t o l i f t u p t o 50 p o u n d s o n a n oc c a s i o n a l t o fr e q u e n t b a s is .
o P h y s i c al a c t i v i t i es i n cl u d e h o l d i ng a sc a n n i n g g u n , k e y i ng a nd p r o c e ss i ng r e g i s ter tra n s a c t i o n s ; l i f t i ng a n d
b a g g i n g m er c h a n di s e, b e n d i n g, s to o p i n g , p u s h i n g , p ul li n g, cl i m b i n g , s tretc h i n g , a nd re a c h i n g o n a
f r e q u e nt b a s i s .
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