Job Description

A Moving and Storage General Manager oversees all aspects of a moving and storage facility, including managing staff, customer service, operations, inventory, finances, and ensuring efficient and profitable day-to-day operations while maintaining high customer satisfaction standards, often with a focus on safety and compliance with industry regulations; key responsibilities include managing budgets, scheduling moves, supervising crews, resolving customer issues, and maintaining facility upkeep.

Key Responsibilities:

Operational Management:

• Oversee daily moving and storage operations, including scheduling crews, assigning tasks, and monitoring progress.
• Manage vehicle fleet, ensuring proper maintenance and availability.
• Monitor inventory levels of packing materials and storage units.
• Implement safety protocols and procedures to prevent damage and injuries.

Customer Service:

• Interact with customers to understand their moving needs, provide accurate quotes, and address concerns.
• Manage customer relations, resolving complaints and ensuring positive experiences.
• Handle damage claims and coordinate necessary repairs.

Staff Management:

• Hire, train, and supervise moving crews, including performance evaluations and disciplinary actions.
• Develop and maintain a positive work environment, fostering team collaboration.
• Ensure staff compliance with company policies and industry regulations.

Financial Management:

• Manage the facility budget, tracking expenses and revenue to maximize profitability.
• Analyze financial reports to identify areas for cost reduction and revenue growth.
• Monitor pricing strategies and adjust as needed.

Marketing and Sales:

• Develop and implement marketing strategies to attract new customers
• Generate leads and close sales, including providing estimates and negotiating contracts

Facility Management:

• Maintain the cleanliness and security of the storage facility
• Conduct regular facility inspections to identify and address maintenance issues

Required Skills and Qualifications:

• Proven experience in the moving and storage industry, ideally with management responsibilities.
• Excellent customer service skills and ability to build rapport with clients.
• Strong leadership and team management abilities
• Financial acumen, including budget management and profit and loss analysis
• Strong organizational and time management skills
• Valid driver's license and clean driving record
• Ability to work flexible hours, including weekends and holidays

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