Job Description

Required Competencies:

• Customer Focus
• Collaborates
• Situational Adaptability
• Tech Savvy
• Optimizes Work Process

Execution

• Support output of a key discipline within Health Engagement organization
• Focus on achievement of assigned goals and support in achieving functional goals
• Inform direct managers and teams to address resource and operational needs
• Focus on short-term outputs and other work areas as assigned
• Main contributor to business strategy by understanding market benefit offerings to ensure benefit education success to clients and customers in group setting
• Able to self-manage assignments and schedule event times
• Demonstrate in-depth understanding of key Cigna plan benefits, ancillary programs, and initiatives

Key Responsibilities

• Work with Cigna clients during pre-effective timeline to coordinate tailored education events with available modality options (on-site, telephonic, and self-service engagement options)
• Identify customer education opportunities to drive maximum utilization of available resources (all lines of benefit plans and programs)
• Lead and deliver virtual and/or onsite awareness and education presentations, engagement offerings, and activation duties in group setting as assigned to existing and prospective customers in Select & Middle Market Segment (U3000)
• Coordinate with local Health Engagement team to ensure needs are met and potential problems are averted
• Provide information to Cigna client(s) on the use of available steerage resources throughout the plan year as assigned
• Keeps account partners informed about account status and opportunities for expanded business
• Follows established guidelines and procedures of benefit education events and other events as assigned
• Maintains current knowledge in all Cigna products, programs, and tactics
• Refers customer service inquiries, administrative functions, implementation, billing questions, and other production matters to appropriate service organization partners
• Coordinate, track, and update event meetings, including attendance, and top insights via data entry system (Salesforce.com) by assigned deadlines
• May support local market community events as assigned

Other

Qualifications

• Bachelor’s preferred; in education, marketing, business, or related field
• 1-2 years experience in benefit education/presentation and event deployment/support
• Current and active Health & Life License or in process of pursuing (completion within 60 days of hire)
• Excellent communication and presentation skills
• Proficient in Microsoft Programs (PowerPoint, Word), CRM system (Salesforce.com) and virtual learning platforms (Web Ex Meetings)
• Influential sales experience preferred
• Proven ability to excel in heavily matrixed organization and expeditious sales cycles
• Ability to identify opportunities and support cross-sell opportunities with sales/account management teams
• Ability to travel to local/remote trainings/meetings as assigned- 50%
• This role must be located within assigned territory/market to be able to drive to client locations, local offices

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Job Tags

Holiday work, Full time, Temporary work, Local area, Remote job, Work from home,

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