Job Description

POSITION SUMMARY

The Nurse Care Coordinator at KC CARE is responsible for managing and coordinating patient care services to ensure high-quality, comprehensive healthcare delivery. The Nurse Care Coordinator works closely with patients, families, and the healthcare team to develop and implement care plans that address the unique needs of the community served. The Nurse Care Coordinator will facilitate communication, provide patient education, and ensure compliance with healthcare standards and regulations utilizing the Patient-Centered Medical Home model of care.

LPN pay range - $53,077/year - $63,693/year

RN pay range - $70,195/year - $84,233/year

KC CARE CULTURE CODE

KC CARE follows a culture code in all we do. Our code determines how we work, treat each other, and move health equity forward. As an employee of KC CARE, you will:

• Put patients first, always
• Treat all people with dignity, respect, and kindness
• Create safe places for others to share their voice; encourage creativity
• Always strive for improvement; keep learning
• Own your work, action, and mistakes – no one is perfect
• Have fun – work should be fun and we want you to have fun at KC CARE

KC CARE CULTURE VALUES

Exceptional Service: We value exceptional service in providing unconditional whole-person care to everyone with the promise of a personalized and affirming experience for patients. We promise to treat internal and external partners with dignity, respect, and kindness to facilitate the opportunity for all to succeed.

Inclusion and Belonging: We value diversity, equity, inclusion, and belonging by focusing on differences that promote creativity and acceptance across the organization. We promise to create a safe environment for individuality to flourish.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Patient Care:

• Develop and implement individualized care plans in collaboration with patients, families, and healthcare teams.
• Coordinate and monitor patient care activities, ensuring continuity and quality of care.
• Serve as a primary point of contact for patients and families, facilitating communication and addressing concerns.
• Manages medication alerts, hospital admissions, and ER visits
• Educate patients and their families about health conditions, treatment plans, medication management, and self-care strategies.
• Advocate for patients' rights and needs to ensure they receive appropriate care and support.
• Provide emotional support and counseling to patients and families, as needed.
• Conduct comprehensive assessments of patients' healthcare needs including medical, social, and behavioral aspects.
• Monitor patients' progress and adjust care plans as necessary to achieve optimal health outcomes.
• Coordinate referrals to specialists, community resources, and other healthcare providers.
• Provide specialized patient education as needed in an individual or group setting.
• Provide individual provider nurse care support for at least one provider, if indicated.
• Maintain accurate and up-to-date patient records, ensuring confidentiality and compliance with data protection regulations.
• Prepare reports, documentation, and correspondence related to patient care and nursing activities.
• Utilize the electronic health record to document to manage and document patient care
• Provide direct nursing care and health education to patients.
• Conduct health assessments, administer vaccinations, and manage chronic and acute health conditions.
• Collaborates with providers to ensure timely and effective delivery of immunizations and treatments.

Community Outreach and Health Programs:

• Develop and implement health promotion and disease prevention programs tailored to the needs of the community served by the FQHC.
• Collaborate with community organizations and agencies to enhance health services and resources available to patients.
• Participate in community health fairs, screenings, and educational events.
• Manage and/or participate in health center programs such as Show Me Healthy Women, Vaccines for Children, Ryan White, Infection Control, STD disease monitoring, Primary Care Home Health, or specific disease monitoring and impact such as diabetes, hypertension, hepatitis C or HIV, etc.

Quality Assurance and Compliance:

• Ensure compliance with healthcare regulations, standards, and best practices, particularly those specific to Federally Qualified Health Centers.
• Monitor and evaluate the quality of patient care, identifying areas for improvement and implementing corrective actions.
• Participate in the development and implementation of policies and procedures to enhance patient care quality and safety.
• Maintain patient confidentiality in accordance with HIPAA regulations.
• Adhere to health center safety, infection control, and hazardous waste procedures.
• Coordinate vaccine and medication management, ensuring proper storage, handling, and administration in accordance with established protocols and guidelines

MINIMUM REQUIREMENTS

• Nursing degree from an accredited program (e.g. LPN, ADN, RN)
• Licensed in the State of Missouri as a Licensed Practical Nurse or Registered Nursing
• Minimum of two years' experience in an acute care or primary care setting
• Basic Life Support (BLS) Certification

PREFERRED REQUIREMENTS

• Experience with chronic care or patient care management
• Ability to multi-task and handle a variety of demands
• Experience with Microsoft Office products
• Experience with eCW
• Bilingual in Spanish and English

WORKING CONDITIONS AND DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions

General working conditions are in a healthcare facility. As such, there is a potential exposure to virus, disease, and infection from patients while performing the duties of this job. May experience traumatic situations including psychiatric traumatized and deceased patients. Travel may be expected to community meetings, client homes, or other agencies.

Physical Demands

While performing duties of this job, employees are regularly required to sit, walk, and stand; talk and hear; both in person and by telephone; use hands repetitively to finger, handle, feel, or operate standard office or clinical equipment; reach with hands and arms; and occasionally lift up to 20 pounds.

Mental Demands

While performing the duties of this job, employees are regularly required to use written and oral communication skills; read, analyze, and interpret data, information and documents; analyze and solve non-routine and complex problems; use math and mathematical reasoning; observe and interpret situations; learn and apply new information or skills; perform highly detailed work on multiple, concurrent tasks; work under intensive deadlines with frequent interruptions; and interact with others outside of their department.

Duties and responsibilities, as required by business necessity may be added, deleted, or changed at any time at the discretion of management, formally or informally, either verbally or in writing. Scheduling, shift assignments, and location may be changed at any time, as required by business necessity.

At KC CARE, we value a diverse, inclusive workforce and we provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws.? If you are unable to submit your application because of incompatible assistive technology or a disability, please contact us at? humanresources@kccare.org . KC CARE will reasonably accommodate qualified individuals with disabilities to the extent required by applicable law.

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