Position Title: Helpdesk II
Employee Status: Contract to Hire
Location: On-Site, 20% Travel required to Des Moines Iowa
Purpose:
We are seeking an experienced and hands-on Help Desk/IT Manager to lead and manage all aspects of our organization's technology infrastructure. The ideal candidate will bring deep technical expertise across hardware, software, networking, and security, while also contributing to strategic planning and innovation. This role requires someone who is equally comfortable working with end-user systems and enterprise-level technologies, with a passion for continuous learning and emerging tech such as the Internet of Things (IoT).
Responsibilities:
Oversee the day-to-day operations of the IT department, including end-user support, systems administration, and infrastructure management.
Manage and maintain computer systems, printers, iOS and macOS devices, and wireless technologies.
Administer Microsoft 365, including Exchange, SharePoint, and Teams environments.
Maintain business servers and domain controllers, including user and group management via Active Directory.
Ensure implementation and adherence to Multi-Factor Authentication (MFA) and other security best practices.
Design, implement, and maintain secure network architectures, including LAN/WAN, firewalls, and remote access.
Monitor and enforce IT security policies, ensuring data integrity and compliance.
Evaluate and integrate IoT technologies to support business innovation and automation.
Support custom computer builds and maintain a home lab for testing and prototyping solutions.
Provide leadership and mentoring to junior IT staff (if applicable).
Coordinate with other departments to align IT strategies with business goals.
Work Requirements, Experience, Education, and Skills:
A+ Certification (CompTIA) or equivalent hands-on experience.
Proven experience with a wide range of IT systems, including:
Windows and macOS environments
iOS device management
Printers and peripherals
Wireless networks and endpoint security
Proficiency with Microsoft 365, Active Directory, and server administration.
Experience with network infrastructure and security protocols.
Familiarity with MFA systems and modern cybersecurity frameworks.
Demonstrated interest or experience in IoT technologies.
Hands-on experience with home labs or building custom computing environments.
Strong problem-solving and project management skills.
Bachelor’s degree in Information Technology, Computer Science, or related field.
Additional certifications (e.g., Network+, Security+, Microsoft Certified, Cisco, etc.).
Experience working in small to mid-sized business environments.
Excellent communication skills and a collaborative mindset.
...**What you'll do...**Maintains and processes shipments for the Club in accordance with Company policies and procedures by developing... ...adapting to and learning from change, difficulties, and feedback.At Sam's Club, we offer competitive pay as well as performance-based...
The Medical Laboratory Assistant I has responsibility for the processing, organizing, labeling, and transporting of specimens for laboratory testing. Duties also include the input and extraction of data from the Laboratory Information System and the performance of clerical...
...Events Bonus Potential OSHA Training Schedule Full Time Monday to Friday 7:00 am - 3:30 pm Work Location: Serving Union, Middlesex, Somerset, Hunterdon, Essex, Morris, Hudson, Bergen, Monmouth & Ocean Counties. We schedule our crew members at the sites...
...are seeking a strategic and compassionate Social Media Manager to lead our social media efforts... ...Qualifications ~ Bachelors degree in Marketing, Communications, Public Health, or related field. ~35 years of experience managing social media, preferably in healthcare...
...consulting and healthcare leaders, and help partners capture the benefits of their EHR investment.Optum seeks an Epic Health Information Management Analyst with hands-on experience in EHR Services implementation and operation projects. They will manage integration...