Job Description

Housekeeping Manager Location Memphis, TN (Parkway Village-Oakhaven area) :

Company Highlights:

The Bright Hospitality Management is reimagining hotel operations by leveraging a tech-forward approach to the guest experience. Our goal is to personalize the stay for each guest driving stellar satisfaction rates. We are currently building out a portfolio of hotels focused on health and wellness called Vitality Hotels.

Purpose of the Role:

Memphis Vitality Hotel is looking for a Housekeeping Manager with great customer service to join our team! This will role will be responsible for supervising their own housekeeping crew while ensuring hotel guest rooms, bathrooms, corridors and lobbies are held to a high quality of cleaning standards. This role will report to the Executive Housekeeper and partner with them to ensure housekeeping operations are at a high standard.

Duties and Responsibilities:

• Assists the Executive Housekeeper in the development of the department's annual budget.
• Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies.
• Enforces policies and procedures in the department.
• Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
• Directs hourly associates and Contract Labor in all areas of the department.
• Prepares daily assignment sheets for all housekeeping and laundry associates.
• Maintains cleanliness quality based on hotel objectives.
• Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom.
• Assumes responsibility for the guest feedback and guest service scores in all departmental related indices.
• Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices.
• Compiles and reports accurate status of all guestrooms to the front desk department.
• Maintains productivity and labor cost goals.
• Conducts formal inventories of linen, supplies, and equipment as required.
• Participates in the ordering of supplies to maintain adequate inventory levels.
• Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day.
• Maintains departmental key control.
• Maintains deep cleaning program.
• Complete projects as determined by the General Manager or Executive Housekeeper.

Skills, Abilities, and Experience:

• Analyze and interpret established policies.
• Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions.
• Deal with the customers and associates with tact and courtesy.
• Plan and organize the work of others.
• Change activity frequently and cope with interruptions.
• Speak and write clearly.
• Accept full responsibility for managing and activity.
• Be available for work evenings, weekends, and holidays.
• Experience supervising an outsourced team preferred

Physical Requirements:

The physical demands described are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

Ability to speak and hear. Close and distant vision. Excessive walking. Frequently lifts/carries up to 25 lbs. Continual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skills. Continually works in normal office conditions and in close proximity to others. Additional physical, visual requirements and working conditions may include but are not limited to:

• Must be able to work weekends and holidays
• Identify and distinguish colors
• May work outdoor or in difficult weather conditions
• Stand for long periods of time
• Walk extended distances
• Lift/carry 6-25 lbs.
• Kneel and/or stoop repeatedly
• May come in contact with fumes or airborne particles
• May be exposed to toxic or caustic chemicals

Minimum Requirements:

• High School Diploma or equivalent
• Minimum of 4 years related hotel experience
• Prior related supervisor experience
• Basic computer skills
• Work day shift with need for weekends and holidays
• Ability to commute/relocate to Memphis, TN

Behavioral Competencies:

• Attention to Detail
• Independent Self-Starter
• Highly Organized
• Critical Thinker
• Problem Solver
• Excellent Communicator
• Ability to Prioritize
• Team Work & Collaboration
• Multi-Tasker with Strong Sense of Urgency

The Perks:

• Full Vision, Dental and Medical Insurance
• 401K Program with Matching
• Bonus Program
• Paid Time Off

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Experience:

• Cleaning: 4 years (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Preferred)

Ability to Relocate:

• Memphis, TN 38118: Relocate before starting work (Required)

Work Location: In person

Job Tags

Hourly pay, Holiday work, Full time, Contract work, Relocation, Outdoor, Gangs, Shift work, Weekend work, Day shift, Afternoon shift,

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