Job Description

Human Resources Manager
Warwick Hotel Rittenhouse Square, Philadelphia, PA

The Human Resources Manager will oversee the daily operation of the Human Resources office at Warwick Hotel Rittenhouse Square . This position is responsible for areas such as Recruiting, Employee Relations, Benefits, Events, Workers' Compensation, and other employee-related tasks. Additionally, the HR Manager will be responsible for the short and long-term planning of HR functions like workforce planning, recruitment, staffing strategies, wage and salary administration, associate and labor relations, benefits, and workforce training and development.

HR Manager Duties and Responsibilities:

• Ensure company HR operational policies and processes are followed and continuously improved.
• Assist in sourcing and recruiting staff, performance management, staff discipline, and HR administration.
• Coordinate employee work permits and visas.
• Coordinate and/or conduct departmental training and new hire hotel orientation programs.
• Implement corporate policies on compensation, incentives, bonuses, and benefits.
• Assess employee morale through absenteeism, turnover, lateness, and resignations.
• Coordinate and oversee staff accommodation, facilities, and transport.
• Ensure cleanliness and comfort of staff accommodation, canteens, and restrooms.
• Oversee employee wellness and safety programs.
• Conduct needs analysis, develop, implement, and monitor training programs and materials.
• Encourage good standards of employee conduct and behavior, and handle disciplinary procedures.
• Ensure annual employee appraisals are conducted, and follow up on development needs.
• Assist in communication of key messages to staff.
• Assist in recruitment and hiring for all employees.
• Remain calm and courteous in demanding situations.
• Assist department heads in developing HR policies and procedures for their departments.
• Ensure all procedures related to promotion, transfers, and resignations are within company policy and legal boundaries.
• Assist in management training on leadership and HR topics.
• Oversee preparation of reports required by government agencies.
• Manage Workers' Compensation programs, ensuring timely claims and reports.
• Support operational efforts through proper staffing and training of associates.
• Assist in planning, coordinating, and executing employee activities and events, such as monthly staff meetings, food festivals, annual picnics, holiday parties, wellness fairs, and community service events.
• Issue certificates for staff training and experience.
• Assist in administration of the hotel's social and staff benefit programs (e.g., Employee of the Month, Leader of the Month, and other staff incentives).
• Provide guidance to leadership on employee morale, relations, coaching, counseling, and discipline.
• Promote employee communication to encourage feedback.
• Maintain positive relationships with staff representatives and monitor employee grievances.
• Handle all back-office and administrative tasks of the department.
• Oversee the recruiting process, including position management, advertising, and community agency partnerships.
• Maintain confidential staff records, documents, pay scales, and other important databases.

Human Resources Manager Requirements:

• At least 5 years of HR management experience, preferably in the hospitality industry.
• Union experience required .
• HR certifications are preferred.
• Education : A four-year college degree in Human Resources, or a Bachelor's or Master's Degree.
• Proficiency in HR and Payroll Management Systems (HRIS) and excellent skills in Microsoft Office, HRIS systems, Applicant Tracking systems, and online recruiting resources.

Salary Range : $60,000 - $65,000

Full-time
Schedule : Monday – Friday, 9:00 AM – 5:45 PM

Health Benefits :

• Medical
• Dental
• Vision

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