Immediate Hire for HVAC Customer Service Clerk
Position Overview:
The Customer Service Clerk is responsible for managing customer inquiries, providing
information about HVAC products and services, processing orders, scheduling service
appointments, and assisting with general office tasks. This position plays a key role in
ensuring smooth communication between the company and its clients while maintaining
high levels of customer satisfaction.
Key Responsibilities:
Customer Support:
Respond to customer inquiries via phone, email, or in person regarding HVAC
services, products, and billing.
Service Call Scheduling:
Schedule appointments for HVAC technicians for installation, repairs, and
maintenance services. Ensure timely follow-ups and reminders to customers.
Documentation & Records:
Maintain accurate customer records, including service history, product details, and
any communications. Process and file documentation as needed.
Customer Relations:
Ensure high levels of customer satisfaction by handling complaints and concerns in
a professional and timely manner. Escalate issues when necessary.
Office Support:
Assist with general oice duties such as filing, managing customer databases, and
coordinating with other departments (technicians, sales team, etc.).
Qualifications:
relation systems (CRM systems).
Work Conditions:
Full-time position with regular office hours.
Occasional overtime may be required during peak seasons.
In-office position with possible interaction with customers in person and over the
phone.
Compensation:
Position starts between $18.00 – $24.00 per hour DOE
This job description is intended to convey the general nature and level of work performed
by the Customer Service Clerk and is not meant to be an exhaustive list of all duties and
responsibilities. Duties may change as needed to meet business demands.
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