Job Description

Information Technology Specialist

Are you a tech-savvy problem solver with a passion for supporting innovative systems and networks? Join our team as an Information Technology Specialist and become a crucial part of our organization, driving efficient technology solutions and maintaining seamless operations.

Why Work With Us?

• Comprehensive Benefits: Health, vision, dental, and life insurance (employee coverage paid by the company) after 30 days.
• Retirement Support: 401K with a generous 5% employer match.
• Time to Recharge: Two weeks of PTO in your first year, plus paid holidays.
• Professional Development: Employee Educational Assistance program to help you grow and succeed.

Key Responsibilities

As an IT Specialist , you will provide top-tier support for our systems, hardware, and networks, ensuring the smooth operation of our technology infrastructure. Key tasks include:

• Maintaining and supporting computer networks, hardware, software, and configurations.
• Providing first-level support for software and hardware issues via email, phone, and in-person interactions.
• Setting up, installing, troubleshooting, and repairing hardware, peripherals, and software.
• Performing and documenting preventative maintenance and system tests.
• Utilizing ticketing systems to log, track, and escalate service requests.
• Diagnosing and resolving hardware, software, and network issues, including replacing components as needed.
• Staying updated on emerging technology trends and advancements.
• Collaborating across departments to coordinate IT operations and activities.
• Performing administrative duties such as data analysis, documentation, and reporting.

Requirements & Qualifications

We’re looking for a detail-oriented professional with technical expertise and strong communication skills.

Essential Qualifications:

• Bachelor's Degree in a related field (or equivalent experience).
• Knowledge of IT tools, including remote control software, DNS, Active Directory, MS Server 2019, MS SQL, Microsoft Exchange Server, Office 365, and virus scanning software (e.g., McAfee, Symantec).
• Familiarity with defect tracking software, personal computer diagnostic tools, encryption software, and media storage management software.
• Ability to support company-used software and stay informed of technological advancements.
• Strong proficiency in English, including composition, grammar, and communication skills (written and oral).

Other Requirements:

• Commitment to confidentiality, integrity, dependability, and cooperation.
• Must pass a background check, physical (if applicable), and drug screening.
• Responsible for maintaining cleanliness in and around the workspace.

Salary

$22 - $28 DOE

What Sets You Apart

• Proven ability to diagnose and resolve complex IT issues.
• Effective multitasking and organizational skills.
• Experience working with ticketing systems and maintaining accurate documentation.
• Enthusiasm for learning and implementing new technologies.

Ready to Join Our Team?

If you’re passionate about IT and eager to make an impact in a dynamic environment, we want to hear from you! Apply today and take the next step in your technology career.

Text Message Opt-In

By submitting your resume to this job posting you are opting in to receive text messages as a form of communication from our company. At any time, you can opt-out of receiving text messages by responding, “Unsubscribe”. If you would like to apply without opting in, please send us a message through Indeed to receive specific instructions on how to proceed.

Our initial contact with you will be via text

Resume

If you apply, please ensure the relevant experience is included in your submitted resume. We will not contact applicants who do not meet the job requirements. #ZR

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