Job Description

As one of the world’s largest food-grade logistics companies, McLane Global relies on the efficiency of its fulfillment centers. We consider all our warehouses to be systematic and operate with a customer-centric mentality. To deliver on our promise to customers, werelion exceptionally talented, bright, and committed people. We cultivate and embrace a diverse employee population. We recognize that people with diverse backgrounds, experiences, and perspectives fuel our growth and enrich our global culture. We are seeking a hands-on and customer-focused IT Technician to support our team with day-to-day technical needs. This role is responsible for setting up and maintaining employee workstations, troubleshooting hardware and software issues, supporting printers and Wi-Fi, and resolving end-user technical problems in a timely manner.

Responsibilities

• Set up and configure new hire workstations (laptops, monitors, docking stations, peripherals).
• Install and troubleshoot software, drivers, and updates on user devices.
• Provide technical support for Wi-Fi connectivity, printing issues, and peripheral devices.
• Diagnose and resolve hardware and software issues (break/fix support).
• Maintain an accurate inventory of IT equipment.
• Connect, install, and configure network and local printers.
• Respond to and manage IT support tickets via help desk system.
• Support remote users as needed (e.g., via phone, chat, or remote desktop tools).
• Ensure all IT procedures and policies are followed during setup and troubleshooting.
• Assist with general IT operations and special projects as assigned

Requirements

• High school diploma or GED required
• Associate degree or technical diploma in Information Technology or related field preferred
• Minimum 3–5 years of hands-on experience in IT support, help desk, or technician role
• Experience with setting up and supporting desktop/laptop hardware, operating systems, and office equipment (e.g., printers, scanners)
• Proficient in Windows and/or macOS environments
• Basic understanding of networking concepts (IP, DHCP, DNS, Wi-Fi setup)
• Familiarity with Microsoft 365 applications and admin tools
• Experience using remote support tools (e.g., AnyDesk, TeamViewer, Remote Desktop)
• Knowledge of basic Active Directory functions (e.g., user account creation, password resets)

Certifications (preferred but not required):

• CompTIA A+
• CompTIA Network+
• Microsoft Certified: Modern Desktop Administrator Associate

Soft Skills:

• Strong problem-solving and troubleshooting abilities
• Excellent communication skills (both verbal and written)
• Customer-focused attitude with patience and professionalism
• Ability to manage and prioritize multiple tasks
• Capable of working independently and as part of a team

Benefits

• Competitive base compensation
• Full Benefits including Medical, Dental and Vision effective on the first day of employment
• 401(k) with Employer Match (quarterly enrollment)
• Paid Holidays (no waiting period to receive holiday pay)
• Paid vacation, personal, and sick days effective on first day of employment
• All offers are contingent upon passing a background check and drug screening
• No company visa sponsorships
• No phone call or walk in inquiries for this position, apply online to be considered  

Disclaimer

Employees must be able to perform the essential functions of the position satisfactorily and if requested, reasonable accommodation will be provided to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.    

Furthermore, job descriptions typically change over time as requirements and employee skill levels change. The Employer retains the right to change or assign other duties to this position.  

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