Job Description

Experience the highest level of appreciation at UM Baltimore Washington Medical Center — named Top Workplace in the Baltimore area by The Baltimore Sun two years in a row (2019 & 2020); Top Workplace in the USA for 2021! As part of the acclaimed University of Maryland Medical System, our facility is one of three ANCC Pathway to Excellence® designated hospitals in Maryland. UM BWMC features one of the state’s busiest emergency departments, as well as a team of experts who care for our community and one another. The University of Maryland Baltimore Washington Medical Center (UMBWMC) provides the highest quality health care services to the communities we serve. Our medical center is home to leading-edge technology, nationally recognized quality, personalized service and outstanding people.

We have 285 licensed beds and we’re home to 3,200 employees and over 800 physicians. Our expert physicians and experienced, compassionate staff are connected to medical practices in the local community as well as at University of Maryland Medical Center in downtown Baltimore. For patients, this means access to high-quality care and research discoveries aimed at improving Maryland’s health. Our physicians and nursing staff specialize in emergency, acute, medical-surgical and critical care. In addition, our medical center is home to many Centers of Excellence, offering expert outpatient health care.

Job Description

General Summary 

Provides lactation management services to expectant and new parents. Independently provides and coordinates care provided to patients within the clinical specialty. Supports the development of strategies to improve patient outcomes, satisfaction with services and cost effectiveness at the unit level. Strives to provide an environment where patients, families, and colleagues collaborate in the delivery of care, is accountable to peers for the advancement of group practice on the unit, and to the nurse manager for the totality of work performance.

Mission 

All employees are responsible for extending the mission and valuate of Baltimore Washington Medical Center by dedication oneself to providing the highest quality healthcare services to the communities we serve. 

Reports to Nurse Manger. 

Working Conditions 

Works inside a clean, well-lighted environment. May be exposed to frequent interruptions and multiple crisis situations. May be physically or verbally abused by patients. Expected to work on rotating shifts including weekends and holidays as necessary. May be expected to work on other than regular unit to provide adequate staffing, if the need arises. Participate in temporary assignment measures of department of Nursing. Potential for regular exposure to communicable diseases and hazardous materials, requiring the observance of standard (Universal) precautious and safe handling practices. This position has been classified as medium exposure risk and requires the completion of an annual respirator mask fitting. 

Physical Requirements 

Standing, sitting, bending and walking is required 0-5 hours/shift. Involves heavy lifting, carrying, pushing and pulling (up to and in excess of 100lbs.) 0-3 hours/shift, in accordance with Safe Patient Lifting policy. Includes reaching for, fingering, grasping and handling equipment/supplies 0-3 hours/shifts. Requires hearing/listening to differentiate sounds 0-3 hours/shift. Visual acuity is necessary to read labels, charts, documents, and use various instruments 0-3 hours/shifts. 

ORGANIZATIONAL DUTIES AND RESPONSIBILITIES

Standard of Service Excellence

• Dedicates oneself to exceptional service by practicing, supporting and exemplify the Excellence behaviors in daily work practices.

Attitude Standard

• Treats all customers as our priority
• Demonstrates care, courtesy and respect
• Thanks customers for choosing UM

Appearance Standard

• Dress professionally
• Wears ID badge correctly
• Maintains a neat and organized work area

Accountability Standard

• Respects and takes pride in UM BWMC
• Uses sound judgment
• Accepts responsibility for own job and actions
• Avoids blaming others
• Apologizes for mistakes; makes things right

Communication Standard

• Answers telephone calls within three rings
• Avoids medical jargon
• Limits personal cell phone use

Courtesy Standard

• Extend an offer to provide additional service
• Acknowledges customer’s arrival and wait time
• Allows others to enter and exit first
• Maintain appropriate noise levels

Privacy Standard

• Keep patient and employee information confidential
• Communicates confidential information on a need-to-know basis
• Provides privacy and dignity to all patients; respects patient privacy
• Maintains confidentiality while on phone and computers

Safety Standards

• Reports incidents promptly
• Wears personal protective equipment
• Identifies and reports safety hazards
• Frequently stops to assist patients/visitors with directions
• Personally walks the patients/visitor to destination
• Engages visitors in elevators
• Practices Service Recovery when necessary
• Uses or directs patients, visitors, or employees to proper elevators
• Can identify proper elevators for
  • Visitor Elevators
  • Patient and Staff Transport Elevators
  • Support Services Dirty/Clean Elevators

Teamwork Standard

• Shows courtesy, respect and consideration to fellow Employees
• Assumes co-worker wants to do a good job
• Provides praise and recognition
• Receives peer recognition
• Addresses concerns appropriately
• Helps when he/she can; asks for help when needed

Competency assessment Process

1. Demonstrates organizational competencies per standard.
2. Demonstrates competencies required as outlined in departmental performance standards.
   1. Conducts daily bedside lactation rounds
   2. Maintains a safe environment utilizing appropriate equipment and safety devices.
   3. Recognizes the potential for abuse or neglect
   4. Demonstrates knowledge base and actions in the care of age specific populations.
3. Demonstrates an awareness of her own learning needs and seeks ways to meet them in order to maintain competencies and respond to departmental demands.

Professional Practice

1. Independently practices with solid knowledge of lactation and clinical support of the breastfeeding dyad.
2. Competent in care of unit specific patient population and functions effectively in roles specific to the unit:
3. Consults with mothers having breastfeeding problems
4. Selects appropriate breastfeeding supplies for the patients use
5. Plan, organize and delivers lactation management services to all breastfeeding patients.
6. Utilizes and integrates evidence into practice
7. Collaborate with interdisciplinary team to plan and coordinate care addressing patient/family needs
8. Assist the mother in establishing healthy breastfeeding patterns for nursery and Pediatrics populations
9. Participates in unit based Clinical Practice activities.
10. Integrates patient education materials utilizing the Teach Back methodology.

Professional Development

1. Engaged in advancing own practice
2. Contributes to ancillary personnel skills and development.
   1. Plans, teaches and conducts in-service education for staff
   2. Offers consistent and visible support to team members.
3. Participates in unit based Professional Development activities
4. Contributes to unit based education and learning activities (one per year that could be posters, storyboards, presentation, in-service, group project)
5. Completes a minimum of (10) CE’s annually (a minimum of 50% continuing education hours must be directly related to the full scope of your certification and or specialty; a minimum of 50% of our 10 continuing education hours must be formally approved CE’s) or successful completion of six (6) credit hours towards a BSN

Organizational Innovation

1. Demonstrates knowledge of Nursing Sensitive Quality Indicators (NSQI), National Hospital Quality Measures, National Patient Safety Goals, HCAHPS and contributes to unit initiatives to improve them.
2. Participates in the unit base process improvement efforts. Assists in development and action plans and supports implementation of breastfeeding initiatives.
3. Participates in the elements of research and advancing breastfeeding practices
4. Assist with regulatory readiness
5. Models professional behavior and culture of excellence standards on a consistent basis with the emphasis on the UM BWMC model of care.

Leadership

1. Delegates appropriately to other healthcare team members
2. Participates in team building efforts on units; supports and models teamwork throughout the organization
3. Participates in unit/hospital/community based committee or councils
4. Demonstrate the ability to lead, organize and develop lactation programs.
5. Participate and support the AACN guideline for Healthy Work Environment (communication, collaboration, effective decision making, recognition, leadership, staffing).
6. Manages the acquisition of breast pumps through the mother’s insurance prior to discharge. Coordinates and arranges for an adequate in inventory of breast pumps and complies with standards for unit operations (equipment, scheduling, guidelines, etc.)
7. Provides feedback for peer review as requested.

Qualifications

Minimum Education Requirements 

• Maryland RN Licensure required 
• Certified Lactation Consultant (IBCLC) required 
• Associate Degree in Nursing required; Bachelor of Science in Nursing preferred. 
• BLS (Required)
• Ability to learn and use computer systems in order to manage patient information 
• Demonstrated effective interpersonal, verbal and written communication skills 

Additional Information

All your information will be kept confidential according to EEO guidelines.

Compensation

• Pay Range: $42.02-$64
• Other Compensation (if applicable): 

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