Job Description

Electra Link is looking for a Field Service Technician to join our team. The Field Service Technician will be based out of our Dallas office and is responsible for providing on-site client installation, repairs, and maintenance of their equipment.  

The ideal candidate is prompt and reliable, has superior support skills and excellent communication. He/she will have a proven track record of client satisfaction and is motivated to provide superior service.

Responsibilities: 

• Support the client – Oversee all network services and perform tests on equipment and circuits.  Troubleshoot issues and resolve any requests or concerns that come up in a timely manner. Perform tests to ensure systems are error-free. Maintain relationships with customers and follow company guidelines.
• Equipment and service – Troubleshoot each problem and guide customers on how to properly use equipment. Create reports of customer service calls. Make suggestions for equipment upgrades while maintaining the current inventory, including vans and trucks.

Requirements: 

• High school diploma or GED required
• Ability to build strong relationships with the customer and display excellent communication skills
• Ability to manage your workflow in a timely and consistent manager
• Ability to lift to 55 pounds
• Problem-solving skills and mechanical aptitude
• Computer skills including Microsoft office
• Knowledgeable about all safety requirements

About Electra Link:

Electra Link is a data communications organization dedicated to addressing commercial cabling needs to the highest standards in the industry. Our employees enjoy a work culture that promotes an "environment till retirement". We want our employees here for the long haul. We hire and train the best, and work hard to keep our talent! We don't hire for jobs. We hire for careers!

Electra Link benefits include benefits like health care, paid time off, retirement savings and professional development.  

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