Job Description

For over 45 years Pathways has been a Bay Area pioneer, leader, and innovator in Hospice, Home Health and Palliative Care. We provide care at home or in settings such as assisted living, a nursing home, or the hospital. We have offices in Sunnyvale, South San Francisco, and Oakland. Patients and their families know us for our personalized, high-quality care, delivered with empathy, kindness, and respect.

TITLE: Medical Records Coordinator
SCHEDULE: M-F (Onsite)
HOURS: 8:30am-5pm
Office: Sunnyvale 

The posted compensation range of $22.41 - $30.79/Hour is a reasonable estimate that extends from the lowest to the highest pay Pathways Home Health & Hospice in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. Pathways Home Health & Hospice may ultimately pay more or less than the posted range as permitted by law.

POSITION SUMMARY: 
The Medical Records Coordinator is responsible for coordinating the workflow and assisting the coverage of the Medical Records Department. Maintains the electronic medical record. As a Medical Records team member, this position is also responsible for coordinating and maintaining patient record information and for performing administrative functions related to the Medical Records department.

AREAS OF RESPONSIBILITY:

• Receives direction and supervision from the Medical Records Manager.
• Participates as a member of the Medical Records Team.
• Participates as a member of the overall Pathways clerical support team.
• Proficiency in using electronic health record systems, office software, and other relevant technology.
• Maintains the integrity and presentation of patient electronic records by assuring timely and accurate filing in accordance with the federal and state regulations and ACHC standards.
• Coordinates with the branch office staff and Community Relations to assure that physician orders are obtained in a timely manner.
• Organizing, filing, and updating patient medical records, including both physical files and electronic health records (EHRs)
• Maintains the processes for resending of physician orders for Home Care and Hospice programs, including contacting the physicians’ offices, to assure timely signatures are obtained in accordance with Federal and State regulations. Coordinates with the Community Relations Department to assure that problematic physician orders are obtained.
• Coordinates with accounting staff to assure that physician information regarding demographics and orders is entered timely and accurately for the successful transmission of filed claims to the federal government.
• Communicates with the Team Support Coordinators/Administrative Assistants, Clinical Managers, Case Managers, Quality Improvement Department, and other identified staff to assure that patients clinical records are maintained and completed in an accurate and timely manner.
• Works with management and staff to assist in Medical Records portions of month end billing closing.
• Processing requests for medical records from patients, healthcare providers, insurance companies, and other authorized entities.
• Assists in preparing patient records for review and audits.
• Supports the preparation of Foundation Check processing
• Cross-trained to other functions within the Medical Records Department.
• Prepares lists for offsite storage and destruction. Retrieves and returns records from off site storage. Participates in purging medical records in preparation for offsite storage.
• Supports assurance of confidentiality by processing shredding of agency’s various shredding collection receptacles.
• Supports and participates in opening and securing of the records room and records areas.
• Participates in quality improvement activities and team related activities.
• Performs other duties as assigned consistent skills and training, and the mission and goals of Pathways.

QUALIFICATIONS:

• High school graduate or GED equivalency.
• Minimum of 3-5 years experience in a medical office setting; medical records experience required
• Typing accurately with a speed of no less than 40 words per minute.
• Computer proficiency; Google based systems.
• Ability to use a fax machine, computer and printer.
• Knowledge of medical terminology.
• Ability to be self motivated, possess communication skills and work independently.

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