Job Description
**Role Summary:**
The Client Experience Coordinator partners with the Middle Market Client Managers to drive retention and growth by helping clients optimize the value they realize from Cigna's products and services. They do this through execution and coordination of activities in support of client operational, health & wellness and service needs.
**Essential Functions & Scope of Role:**
+ Support Middle Market Client Manager's strategic selling approach that best demonstrates Cigna Healthcare's value
+ Develop/Maintain a 'Trusted Partner' relationship with Client Managers
+ Fully understands client needs, develops and executes (in conjunction with internal partners) on actions that addresses the client issues
+ Maintain in-depth knowledge of Cigna products/solutions/services across all product lines (Dental, Behavioral, Pharmacy, Medical, Clinical, and Wellness & Incentives)
+ Effectively leverage Expert Advisors (e.g. Client Service Executive, Implementation Manager, Strategic Wellbeing Advisors and others) to deliver on client expectations
+ Ensure all communications are clear/concise and delivered in a timely and consistent manner aligning with Cigna's strategy and value proposition - may require broad organizational collaboration, influence, and escalation
**Qualifications**
+ Bachelor's degree **preferred** .
+ Experience in health-related industry **required** ; to include many or all the following: product knowledge, sales practices, account management and knowledge of administrative operations.
+ Knowledge of Cigna funding options, benefits structure, and platforms are **preferred** .
+ Ability to manage through systems and influence both external clients/brokers and internal matrix partners.
+ Salesforce & KnowledgeXchange experience **preferred** .
+ Strong Word, Excel, PowerPoint, SharePoint, Outlook skills **required** .
+ Strong oral and written communication skills **required** .
+ Strong presentation skills **required.**
+ Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work **required** .
+ If residence is in WVA, FL, TX: Ability to obtain Health & Life Insurance license
+ **Must reside in local market and ability to commute to local Cigna office.**
**Competencies** :
+ **Manages Ambiguity:** Operating effectively, even when things are not certain or the way forward is not clear.
+ **Decision Quality:** Making good and timely decisions that keep the organization moving forward.
+ **Action Oriented:** Taking on new opportunities and though challenges with a sense of urgency, high energy, and enthusiasm.
+ **Plans and Aligns:** Planning and prioritizing work to meet commitments aligned with organizational dynamics.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 64,700 - 107,800 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group .
**About Cigna Healthcare**
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
_Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws._
_If you require reasonable accommodation in completing the online application process, please email:_
[email protected]_ _for support. Do not email_
[email protected]_ _for an update on your application or to provide your resume as you will not receive a response._
_The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State._
_Qualified applicants with criminal histories will be considered for employment in a manner_ _consistent with all federal, state and local ordinances._
Job Tags
Temporary work, Work at office, Local area, Work from home,