Job Description

Your team and working environment:

Austin's largest luxury property, Fairmont Austin offers 1,048 guestrooms and suites, along with over 140,000 square feet of meeting and event space. This is your opportunity to be part of the most innovative and passionate hotel teams in one of the fastest growing markets in the United States.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  

Do what you love, care for the world, dare to challenge the status quo!#BELIMITLESS

Job Description

Your role will be responsible for taking guest orders, communicating with guests, recording and expediting of orders to relevant departments whilst ensuring every detail is taken and upselling standards are met. The role involves the ability to pre-empt and deliver a luxurious and high-quality level of service to both the guest rooms and residences whilst managing delivery and service targets.

You will work in close contact with the kitchen and rooms teams to ensure smooth and consistent service whilst surpassing the guests’ expectations.

Responsibilities

Operation

• Detailed and precise order taking and communication with guests in a friendly and professional manner.
• Managing expedition of time sensitive guest orders and requests.
• Preparing orders for delivery and service whilst managing time sensitive targets.
• Maintaining and keeping accurate guest records.
• Upselling and promoting goods and services across the hotel.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Giving accurate information to guests, offering follow up conversations and problem solving.
• Work closely with the Butler and guest services team.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications

Qualifications

Essential

• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in room dining or a similar role.
• Market knowledge of competitors and event industry trends.
• Strong food and beverage knowledge.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service.
• To be detail oriented and to work within a team.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.

Desirable

• Previous experience within a luxury hotel environment working with LQA, Forbes Travel Guide 5* or equivalent standards.

Additional Information

Your team and working environment:
A team of Heartists that are committed to working together, supporting each other, and providing the best guest experience, Feel Valued, Feel Sparked, We Are One

Our commitment to Diversity & Inclusion: 
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Fairmont Austin is proud to be an Equal Opportunity Employer. EOE/M/F/D/V

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