Job Description
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates for Cafe Attendant/Barista positions for our brand new grab and go market concept Cafe 22!
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant & lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at This is a great opportunity to participate in opening the newest of the State Park Lodges in Ohio this Fall!
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
- Join an exciting, team-building, and career-oriented work environment.
- For full-time candidates - full medical, dental, vision plan available after 60 days
- Pay Rate depending on experience
- PTO after 1 year
- Holiday Pay (including your birthday!)
- 401(k) Retirement Savings Plan
- Room, food & retail discounts
- Ongoing Training and Career Development
Position Overview:
To greet and welcome guests in the lobby café and serve guests with food and beverage items on café menu.
Essential Functions:
- Inform guests about specials, answer questions on menu items, and interact with guests in a positive and friendly manner.
- Take orders from guests in the lobby café including coffee, tea, and other beverages and food items.
- Operate point of sale system; take and process payments.
- Prepare specialty coffee drinks including brewing coffee and tea. Serve items to customers.
- Prepare minor food prep and knowledge of safety and health procedures.
- Provide prompt and courteous service to each guest.
- Take inventory and replenish items as needed.
- Keep workspace and dining area clean and well maintained.
* Workplace Attitude, Behavior:
Uphold and abide by the policies in the Associate Handbook, for your position. Follow these policies, rules and regulations for the safe and effective overall operation. Must have commitment to company values.
Be a good role model and actively seek opportunities to help maintain a positive, respectful and “harassment free” work environment. Report all harassing behavior immediately.
Display a professional attitude, demeanor, conduct, and cooperation effort toward guests, peers and management. Be an excellent team player with all departments of the hotel.
Regular attendance in conformance with the schedule is essential to the successful performance of this position.
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel operation. Please see your department or scheduling manager.
Work schedule prescribed by the Food and Beverage Manager. Work overtime when requested and approved.
You and your team must accept the role of an ambassador of the property for our guests. You make a major impression upon our guests, regarding their stay at our property. Model the right behavior by doing the right thing for our guests.
Professionally represent the hotel and property when interacting with guests from the community and industry organizations.
Proper uniform is required and maintaining a neat, clean and well-groomed appearance per policy. Must comply with department appearance guidelines.
Attendance, at all scheduled training sessions and meetings, is required.
Channel guest comments, or unsatisfactory reports, to the Food and Beverage Manager or Supervisor on duty.
Communicate shift/daily operations information, business needs, repair and equipment needs to Management Team.
Notify your manager within 24 hours in the event you may have been injured on the job. Fill out any injury forms as required.
Job Responsibilities:
Understand café equipment.
Report hazards to supervisor immediately.
Open and close cafe at the posted times.
Cleans up area after closing.
Other duties as assigned.
Qualification Standards:
The individual must possess the job knowledge, skills and abilities, as well as be able to explain and demonstrate that he or she can perform the essential functions of the job. This being with or without reasonable accommodation, using a combination of knowledge, skills and abilities.
Education: High School Diploma or GED preferred.
Experience: Prior customer service experience preferred.
Licenses or Certificates: State requirements for first aid required.
Specific job knowledge, skills and abilities:
- Project a neat, clean and professional appearance.
- Be articulate and able to communicate effectively to staff and guests including children, verbally and in writing.
- Be committed to the highest standards of hospitality and express a sincere interest in the needs and comfort of guests.
- Ability to remain calm in a stressful situation.
- Be dependable, flexible and possess an even temperament.
Physical Requirements:
- Most work performed indoors. Temperature is moderately warm.
- Must be able to stand for long periods of time.
- Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.
- Lift 50 lbs. occasionally.
- Must be able to operate computer and equipment to make coffee.
Appearance Guidelines:
Uniform is required. Also, one must maintain a neat, clean and well-groomed appearance.
Job Tags
Hourly pay, Holiday work, Full time, Part time, Immediate start, Flexible hours, Shift work,