Patient and Family Advocate Job at University of Maryland Medical System, Easton, MD

LzhRUFVuQkRVTHlWMnhENVM1Mmg5eXRo
  • University of Maryland Medical System
  • Easton, MD

Job Description



At Shore Regional Health, you can learn, grow and make a lasting impact on patients and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other. Our comprehensive system has many locations and practice options to choose from throughout the beautiful Eastern Shore of Maryland.

Job Description



Full Time Days; 8am to 4:30pm

JOB SUMMARY:

  • The Patient and Family Advocate is dedicated to improving the patient and family experience through the investigation of patient/family complaints, concerns, and other feedback received. The scope of these duties extends to the inpatient, outpatient, and off-site clinical areas. The incumbent is responsible for providing assistance/support as needed with patients, families, and staff that are in contact with the Patient Experience department with a focus on proactive rounding, service recovery, and mitigation of concerns.

ESSENTIAL FUNCTIONS OF THE JOB:

  • Investigates patient and family concerns, provides crisis intervention and mediation for complex situations throughout SRH including dialogue with patients and families and facilitation of family meetings/care conferences.
  • Responds to patient/family complaints and grievances verbally and in writing on behalf of SRH and ensures regulatory compliance throughout the process.
  • Works closely with the medical staff, nursing, and leadership to achieve resolution of the concern at the most appropriate level within the organizational structure.

Qualifications



MINIMUM EDUCATION, EXPERIENCE AND LICENSE/CERTIFICATION REQUIRED:

  • High school diploma required. Bachelor’s degree in healthcare related field, communications, psychology, or comparable preferred.
  • Two years of experience in a healthcare environment required.
  • Working knowledge of personal computers and Microsoft Office suite required.
  • Excellent verbal and written communication skills, including ability to synthesize the facts of an investigation and respond with compassion on behalf of SRH.
  • Must be detail oriented, organized and have the ability to multi-task.
  • Must possess excellent interpersonal, conflict resolution, and problem solving skills while working in a fast-paced environment.

Additional Information



All your information will be kept confidential according to EEO guidelines.

Compensation:

Pay Range: $21.753-$26.587

Other Compensation (if applicable):

Job Tags

Full time,

Similar Jobs

American Income Life AO - Stephanie Seales

Work From Home - Insurance Representative Job at American Income Life AO - Stephanie Seales

Are you looking for an exciting entry-level opportunity that allows you the freedom to work from home, choose your own hours, and start...  ...training and personalized coaching to support you at every step. -Remote Flexibility: Enjoy the freedom of working from home with a... 

George Jon, Inc.

Zabbix Administrator Job at George Jon, Inc.

 ...experience. ABOUT THE COMPANY GeorgeJon is the backbone of the eDiscovery industry. We plan, design, manage, support, and secure cost-...  ...goals. Some of the perks of working for GeorgeJon include a remote-first work environment, a high-value, low-cost BCBS health... 

Travelers Indemnity Co

Sr. Consultant, External Data & Supplier Relations- PI - Travelers Indemnity Co - Hartford, United States Job at Travelers Indemnity Co

 ...,900.00 Target Openings 1 What Is the Opportunity? The External Data & Supplier Relations & Controls team is responsible for the...  ...position at a level above or below the level included in this posting. To learn more about our comprehensive benefit programs please... 

Phalen Leadership Academies

On-Call School Bus Driver Job at Phalen Leadership Academies

 ...The Opportunity: PLA Bus Drivers are responsible for safely transporting students to and from school and field trips. The Details: Key Deliverables: Assistance with transporting students from designated pickup points and drop-off at school Transport students... 

Gpac

Commercial Banking Credit Analyst Job at Gpac

POSITION SUMMARY: The Commercial Credit Analyst will support the lenders in underwriting requests for credit extensions to new and existing...  ...annual credit reviews as needed, ensure compliance with the Bank's credit policies and procedures, ensure the timely collection...