Job Description

Job Title: Phlebotomist (with Medical Assistant Backup Duties) 

Location: Grand Rapids Office 

Exponential Health 2155 East Paris, Grand Rapids, MI, Suite 220

About Exponential Health:

At Exponential Health, we provide concierge medical care that is proactive, personalized, and designed to elevate the healthcare experience. Our members receive high-touch, comprehensive services in an environment that values wellness, trust, and excellence.

Job Summary:

As a Phlebotomist at Exponential Health, you will be responsible for skillfully and compassionately performing blood draws and managing laboratory specimens, while also serving in a supportive Medical Assistant capacity as needed. This dual-role position ensures a seamless and personalized experience for our members and reflects the collaborative nature of our care team. The ideal candidate will bring both technical precision and a polished, professional demeanor that aligns with our high standards of service.

Key Responsibilities:

Primary Phlebotomy Responsibilities:

• Perform venipuncture and other specimen collection procedures with exceptional skill and care.
• Label, process, and prepare specimens for internal or external laboratory analysis in accordance with established protocols.
• Ensure specimen integrity and compliance through proper handling, storage, and transportation.
• Maintain accurate documentation in the Electronic Medical Record (EMR) system, including Athena.
• Keep the phlebotomy area clean, stocked, and organized, anticipating clinical needs and supply levels.
• Provide clear, courteous communication to members during procedures, ensuring comfort and confidence.

Medical Assistant Backup Duties:

• Assist physicians with patient intake, including recording vital signs and updating medical histories in the EMR.
• Support minor procedures, examinations, and treatments as directed by clinical staff.
• Administer injections, immunizations, and medications per physician instruction, when appropriately credentialed.
• Prepare and maintain exam rooms to reflect a welcoming, efficient, and high-standard clinical environment.
• Help coordinate appointments, follow-ups, and member communications to support continuity of care.
• Educate members about basic health practices and clinical instructions, ensuring clarity and support.
• Collaborate with the broader team to ensure an outstanding, member-centered experience.

Qualifications:

• Minimum of 2 years of phlebotomy experience in a clinical or laboratory setting; experience in concierge, luxury, or private practice is preferred.
• Completion of an accredited phlebotomy training program; national certification (e.g., CPT) strongly preferred.
• Medical Assistant training or equivalent clinical experience required; certification (CMA/RMA) is a plus.
• EMR proficiency required, Athena experience highly desirable.
• Exceptional interpersonal and communication skills; ability to interact gracefully with a discerning patient population.
• Highly organized with a strong attention to detail and a commitment to excellence in every task.
• Professional demeanor and polished appearance appropriate to a high-touch healthcare environment.
• Familiarity with HIPAA and standard infection control protocols.

Benefits:

• Competitive salary
• Comprehensive health, dental, and vision insurance
• Retirement plan options
• Generous paid time off and holiday schedule
• Opportunities for ongoing professional development and internal growth

Equal Opportunity Employer:

Exponential Health is committed to creating a workplace that celebrates diversity and fosters inclusion. We are proud to be an equal opportunity employer and welcome candidates from all backgrounds.

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