Role Description
Senior Solution Consultant – Dynamics 365 Customer Insights
Role
The Senior Solution Consultant (Senior Consultant) will work with other C+D consultants, senior consultants, and managers to implement CRM and marketing collaboration platforms. These platforms utilize leading technologies and ground-breaking user interface concepts to deliver a highly effective marketing collaboration solution. The solution is targeted toward large or medium scale customers with complex sales and marketing challenges. The platform enables seamless collaboration across functions to ensure consistent delivery of multi-channel content including advertising, web, email, SMS, social, print, etc.
The Senior Consultant will join a team, methodology, and programming to support our client implementations. This includes discovery interviews and workshops, producing detailed functional requirements, configuring the Dynamics 365 solution for user scenarios, process flows and customer hierarchies. Senior Consultant participates with a C+D implementation team, 3rd party implementation partners, managed services team members and a client sales, marketing, and IT organization. The Senior Consultant will interface with all levels of sales/marketing and IT and be comfortable facilitating stakeholder sessions. The Senior Consultant will also interact with our software partner team and advisory consultants. This is a billable consulting role which reports to the Director, Implementation Services.
Experience Required
5-10+ years of business or technology consulting experience
3-5+ years of CRM or marketing automation implementation planning, design, and configuration
College degree in Information Systems, Marketing or Business (MBA preferred)
Understanding of multi-channel communications such as web, email, SMS, social, etc.
Previous experience as a business analyst able to facilitate sessions with client stakeholders across different groups
Ability to collaborate with other consultants and business stakeholders utilizing a structured approach
Preferred
Previous consulting (Big 4 or Marketing boutique type) experience
Experience with marketing and marketing automation tools such as Dynamics 365 Customer Insights, Marketo, Salesforce Marketing Cloud, Adobe Experience Manager, and/or Hubspot
Marketing and consulting experience
Financial Services, Manufacturing, Higher Ed and/or Life Sciences (B2C or B2B2C) expertise
Location and Travel
Flexible and remote work subject to reasonable travel expectations (commuting distance to International Airport)
5-10% travel expected
Other
The Senior Solution Consultant is a full-time exempt role with respect to FLSA
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