Job Description

Service Center Attendant

Reports to: Operations Manager

Benefits: Dental/Vision/Life Insurance

Hourly Wage: $16.50 - $18.50

Immediate Hire

Service Center Attendant

As a Service Center Attendant , you will play a vital role in maintaining a clean, safe, and welcoming environment for Trinity Center members and staff. This position combines janitorial responsibilities with customer service duties, ensuring that all areas remain well-kept while providing compassionate support to members who use the facilities to take showers and do laundry.

Responsibilities

Daily Cleaning - 20% - Ensure a clean, and safe working and service environment for all staff, members, and visitors:

• Sweep, mop, vacuum, and dust floors and surfaces.
• Clean and sanitize restrooms, including toilets, sinks, and countertops
• Empty trash and recycling bins, ensuring proper disposal.
• Clean windows, mirrors, and glass surfaces.
• Dust furniture, walls, and fixtures.

Shower, Restroom & Laundry Area Management - 60% - Manage shower and laundry usage:

• Check in members for shower and/or laundry, while completing service logs.
• Clean and sanitize the shower seat, towel rack, fixtures, and floor after each use.
• Ensure restrooms are stocked with essential supplies (toilet paper, soap, hand towels, seat covers).
• Regularly sanitize restroom fixtures and surfaces.
• Monitor washers and dryers to ensure proper functionality.
• Maintain the cleanliness of washers and dryers.
• Keep laundry areas well-stocked and organized.
• Promptly address any restroom or laundry area maintenance issues.

General Maintenance & Member Support - 10% - Ensure all equipment and space is readily accessible:

• Remove trash and recycling from designated areas.
• Clean spills and messes immediately.
• Maintain and organize janitorial supplies.
• Ensure bathing supplies, towels, and toiletries are stocked and accessible.
• Provide immediate customer service support to members using a trauma-informed care approach.

Safety & Security - 5% - Ensure the safety of members, staff, and facility through adherence of safety protocols:

• Follow safety protocols when using cleaning equipment and chemicals
• Secure the facility by locking doors and windows at the end of shifts
• Report any safety hazards or security concerns to management.
• Communicate any member concerns to Case Managers immediately.

Other Duties - 5%

• Assist with additional cleaning or maintenance tasks as needed.
• Maintain a positive and professional attitude when interacting with members and staff.
• Adhere to Trinity Center's policies and procedures.

Qualifications

• Experience working in an environment that provided basic services, hospitality, and support for vulnerable people.
• Previous janitorial or cleaning experience is a plus

Required skills

• Ability to perform routine cleaning and maintenance tasks.
• Familiarity with cleaning products and equipment.
• Ability to follow instructions and work independently.
• Pays attention to details
• Strong communication and teamwork skills.
• Ability to lift and carry up to 20 pounds.
• Reliability and punctuality.

This position is essential in creating a clean, safe, and welcoming space for all members and staff. If you take pride in your work and enjoy serving others, we encourage you to apply!

Requirements

Qualifications

• Experience working in an environment that provided basic services, hospitality, and support for vulnerable people.
• Previous janitorial or cleaning experience is a plus.

Required skills

• Ability to perform routine cleaning and maintenance tasks.
• Familiarity with cleaning products and equipment.
• Ability to follow instructions and work independently.
• Pays attention to details
• Strong communication and teamwork skills.
• Ability to lift and carry up to 20 pounds.
• Reliability and punctuality.

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