Job Description

We are looking for an experienced and skilled Supervisor with remarkable skills, who supervise store effectively and with attention to detail. Who will create positive memories for all who touch DQ. The supervisor will assist the General Manager (GM) in executing specific aspects of the restaurant operations, which may include financial performance, product production, inventory, personnel, sales, and marketing. Set high standards and create a great environment for the team to work.

Responsibilities:

• Perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
• Work in and out of different temperature ranges.
• Stand for long periods of time. 
• Lift up to 25 pounds.
• Work around nuts and other allergens.
• Perform other duties and responsibilities as requested by the GM.

Functions:

Operations

• Manage entire operation of restaurant during scheduled shifts. Strive for operational levels that meet or exceed the Fan’s expectations in the areas of quality, service and atmosphere, creating value through an excellent experience and a fair price. Accurately complete designated duties such as inventory control and cash control.

Training

Ensure that all PRIDE systems and routines are incorporated into the day-to-day operations of the restaurant, setting each scheduled shift up for success.

Business Planning

• Assist in the execution of the restaurant’s business plan as directed by the GM, taking advice and coaching from the owner..

Fan Service

• Ensure that Fan service in all areas meets or exceeds company standards.
• Establish standards for the management team and crew to handle customer concerns.
• Ensure that customer complaints are promptly and appropriately addressed to resolve the problem and ensure that each dissatisfied customer becomes a return Fan.
• Understand the importance of speed of service and resolve bottlenecks in work flow.
• Build relationships with return or preferred patrons.

Team Member Leadership

Role model and enforce policies and procedures.

• Maintain a positive working relationship with all restaurant staff to foster and promote a cooperative and pleasant working climate, which will be conducive to maximizing employee morale, productivity and efficiency.

Health and Safety Standards

Ensure that proper hand washing, product rotation procedures, and temperature logging are visible and active behaviors. Role model and enforce safe food handling practices.

Qualifications:

Experience Needed

• Minimum 1 years of high volume restaurant leadership experience is preferred but not required. Previous quick service restaurant experience strongly preferred.
• Strong knowledge and application of safe food handling practices.

Skills/Competencies Needed

• Customer focus - strong hospitality and customer service skills, enjoys engaging with the customer.
• Trainer and coach - ability to be a strong trainer or coach to others on restaurant routines and systems, as well as how to effectively interact with customers and each other.
• Management skills - Ability to motivate a strong team, and set a positive and upbeat store environment.
• Organization and goal focus - must be highly organized and detail-oriented with the capability to oversee many aspects of the business and multiple areas simultaneously in a fast-paced environment. 
• Must be able to actively work to achieve and exceed set goals for the business.
• Flexibility and adaptability -willingness to follow directions and a commitment to meet DQ standards in all you do.
• Integrity-does the right thing even when no one is looking, honest, earns trust of others.

Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant

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