Technical Support Analyst I
The City of Colorado Springs’ IT Department is seeking a Technical Support Analyst I to join our team. This is an entry-level position responsible for providing essential technical support, troubleshooting, and system maintenance to ensure the efficient operation of IT services across the organization. If you have a passion for technology, problem-solving, and customer service, this is an excellent opportunity to start your IT career in a supportive and professional environment!
As a Technical Support Analyst I, you will:
Relevant Knowledge, Skills, and Abilities
Knowledge of:
Basic troubleshooting techniques for computer hardware, software, and peripherals.
Microsoft Windows operating systems and Microsoft Office Suite.
IT support best practices and customer service techniques.
Ability to:
Provide hands-on technical support in a fast-paced IT environment.
Troubleshoot and resolve common IT issues independently.
Communicate technical concepts clearly to non-technical users.
Manage multiple tasks effectively and prioritize service requests
Substitutions: We value a diverse range of qualifications and experiences. Each year of further education can be substituted for each year of relevant work experience, and each year of additional relevant work experience can be substituted for each year of required education. We encourage all to apply!
The following qualifications are not required, but they are considered desirable. If you possess any of the preferred qualifications, please include specific details in your application. This information may be used to identify a top group of applicants.
Please contact Jeffrey Plunkett at [email protected] for any questions about this position.
Equal Opportunity Employer
The City of Colorado Springs is committed to a culture that values our employees’ unique individual qualities and fosters an inclusive environment where people want to be.
The City of Colorado Springs offers additional compensation depending on the position, area of assignment, and specific job assignments, including shift differential, pay differential, acting or lead, special assignment, hazard pay, longevity, cell phone allowance, uniform allowance, relocation, awards, standby, call out, compensatory time off, tuition, overtime, extra duty, incentive, holiday premium, proficiency, and vacation sell back.
NOTE: This job announcement is not intended to include a complete listing of all responsibilities, knowledge, skills, and abilities associated with the position.
The City does not sponsor applicants for work visas of any kind (including but not limited to F-1, H-1B or TN visas). Applicants must be currently authorized to work in the United States on a full-time basis.
Apply to Join Our Team
Please visit the City of Colorado Springs Careers page and review our opportunities. Click on Apply button to complete an online application for any position of interest. All job applicants will need to create a new login and online application (unless you already have a Government Jobs user ID and password).
Completing your application in full, including the entire work experience section, will assist Human Resources in the applicant screening process. Your application may not be considered if all of the information requested for each employer you list is not provided.
Applicants may redact information from their resumes, certifications, transcripts, or any other additional application materials that identify the applicant’s age, date of birth, or dates of attendance at or graduation from an educational institution. You will not be penalized for redacting or removing this information.
We encourage candidates with out-of-state credentials to inquire about expedited processing of Colorado licensing with the Colorado Occupational Credential Portability Program. More information can be found at the Colorado Department of Regulatory Agencies Licensing Portability page
Our Government Jobs application system does not allow you to edit your application after it has been submitted for a position. If you want to make changes, you may submit another application prior to the position’s closing date and time listed in the job posting. HR will review the last application you submit for a position.
The City's job classifications, including physical demands and descriptions, can be found on the Colorado Springs Class Specifications page
You can view the status of your application on the City of Colorado Springs Careers page.
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