Job Description

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.

Job Description

WINDOWS DESKTOP ENGINEER

Advance how our customers operate while you advance your career. Join GDIT as a Windows Desktop Engineer and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you.

MEANINGFUL WORK AND PERSONAL IMPACT

HOW A WINDOWS DESKTOP ENGINEER WILL MAKE AN IMPACT

● Advanced Technical Support:

• Provide third-level support for Windows desktop issues escalated from Tier 1 and Tier 2 support teams.
• Diagnose and resolve complex hardware and software problems.
• Perform root cause analysis for recurring issues and implement permanent fixes.

● System Maintenance and Optimization:

• Ensure the stability, security, and performance of Windows desktop systems.
• Apply patches, updates, and configuration changes to maintain compliance and security standards.

● Incident and Problem Management:

• Manage and resolve high-priority incidents and problems within SLAs.
• Document resolutions and create knowledge base articles to improve future support processes.
• Conduct post-incident reviews to identify improvements.

● Collaboration and Project Support:

• Work with cross-functional IT teams on projects, providing expertise on Windows desktop environments.
• Assist in the design and implementation of new technologies and solutions.

● User Support and Training:

• Provide guidance and training to Tier 1 and Tier 2 support staff.
• Assist end-users with complex technical issues and provide advanced troubleshooting.

● Documentation and Reporting:

• Maintain accurate and up-to-date documentation of system configurations, procedures, and support issues.
• Generate reports on system performance, incident resolution, and other metrics as required.

WHAT YOU’LL NEED TO SUCCEED
Bring your technology expertise and drive for innovation to GDIT. The Systems Engineer Senior must have:
● Education: Bachelor of Arts/Bachelor of Science
● Experience: 5+ years of related experience
● Technical skills: Windows operating systems (Windows 10, Windows 11) and related technologies
● Security clearance level: TS/SCI w/Poly
● US citizenship required
● Role requirements:

• Strong understanding of hardware components, peripheral devices, and drivers.
• Experience with system imaging, deployment, and management tools.
  • SCCM
  • MDT
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Excellent communication and interpersonal skills.
• Strong documentation and organizational skills.
• Experience with scripting and automation (e.g., PowerShell).
• Knowledge of ITIL framework and best practices.
• Experience with endpoint security solutions.
• Familiarity with cloud services and integration (e.g., Microsoft Azure).

● Required Skills and Abilities: Proficiency with Active Directory, Group Policy, and network configurations

● This role may require occasional evening or weekend work to perform maintenance or resolve critical issues. On-call support may be required.

● Location: On Site
● Certification Required: Comp TIA Security+ - CompTIA

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.

#GREENWAY

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

Less than 10%

Citizenship

U.S. Citizenship Required

Job Tags

Permanent employment, Casual work, Afternoon shift,

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