COMPANY OVERVIEW:
Located in the heart of Pleasure Island, we specialize in vacation rental and long-term property management. We pride ourselves on keeping it LOCAL and supporting the surrounding community. Carolina Beach Realty has been in business since 1963. For over 50 years, we have worked hard to maintain the integrity of each property and offer a consistent brand to the customer. We work with licensed and insured LOCAL vendors to help with the process. We provide innovative technology for the customer booking a vacation and an open line of communication with homeowners.
POSITION SUMMARY:
As a Guest Services Agent at Carolina Beach, you will be the face of our company, providing exceptional customer service to our valued guests. Your role will involve answering inquiries, troubleshooting issues, and ensuring that our guests have a seamless and enjoyable experience throughout their stay. You will utilize available system resources to provide answers to common questions, troubleshoot common guest concerns and property issues, and maintain a working knowledge of all software and systems used in the guest services environment.
The ideal candidate will be detail-oriented, organized, and able to remain calm and empathetic in all situations. You will collaborate with our property management team to maintain accurate and up-to-date information about our properties and communicate any updates or changes to our guests in a timely manner.
RESPONSIBILITIES:
QUALIFICATIONS:
COMPENSATION & BENEFITS:
Hourly Rate: $16 - $17
Benefits
Schedule
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