Job Description

 

Quatrro Business Support Services is seeking a Senior Director of Human Resources to join our dynamic Not-for-Profit (NFP) HR division, serving mission-driven organizations that create real impact in their communities. If you’re a strategic and experienced HR leader passionate about driving client impact, guiding teams, and delivering exceptional service across complex environments, this is your next move.

This hybrid l eadership role is based in the Chicago area, with regular onsite support required at client locations in Chicago and the Northern Suburbs.

As the Director of HR within our Not-for-Profit HR Services Team, you’ll play a key role in leading HR strategy and operations for a portfolio of clients across sectors like education, social services, and community-based nonprofits. You’ll work closely with internal generalists and client leadership, ensuring alignment between HR best practices and each organization’s unique mission and goals. From shaping policy to supporting unionized environments, you’ll be a trusted advisor and strategic partner.

Key Responsibilities

Strategic Talent Leadership

• Partner with our CHRO to design and implement learning, development, and succession planning initiatives tailored to client needs.
• Lead diversity, equity, and inclusion efforts that create inclusive, values-driven workplaces.

Client-Facing HR Managemen t

• Serve as the HR lead for client organizations—remotely and onsite—providing direct support to leadership and staff.
• Guide managers on sensitive HR issues, including accommodations, employee relations, and terminations.

Compliance & Best Practices

• Ensure compliance with employment laws and regulations (local, state, federal) and conduct regular audits and reporting.
• Stay current with evolving HR trends, technologies, and legal requirements.

People Operations

• Oversee recruiting, onboarding, orientation, and performance review processes across multiple clients.
• Manage compensation, retention strategies, and employee lifecycle best practices.
• Lead HRIS integrations and improve system workflows.

Team Supervision

• Manage and support HR team members assigned to client accounts.
• Foster collaboration and continuous improvement across all touchpoints.

Qualifications:

Required Experience

• At least 7 years of progressive HR experience, including leadership or executive-level responsibility
• Demonstrated experience working in unionized environments, including labor relations, grievance resolution, and CBA administration
• Adept at navigating multi-client environments, balancing competing priorities and deadlines
• Strong communication, conflict resolution, and organizational skills
• Proven ability to build trusted client relationships and advise across diverse teams
• Experience supporting mission-driven organizations, including nonprofits, education, or human services
• Proficiency in employment law, HR systems, and full-cycle talent management
• Comfortable working independently in client-facing roles and traveling regularly to client sites

Preferred Experience

• Background in a consulting or outsourced HR environment
• Familiarity with regulatory compliance related to IL DCFS, IL DHS, SAMHSA, and EEO requirements

Education & Certifications

• Bachelor’s degree in Human Resources, Business Administration, or related field 
• SHRM-CP, SHRM-SCP, PHR, or SPHR (highly preferred)

Work Environment

• Hybrid role based in the Chicago area
• Requires onsite presence at least three days per week at various client locations in Chicago and the northern suburbs

Compensation & Benefits

Compensation: Starting salary range: $120.000-150,000 annually, commensurate with experience.

Benefits: Comprehensive benefits package including paid time off, paid holidays, 401(k), and health insurance coverage, including medical, dental, vision, and life insurance.

About Quatrro

Quatrro is a technology-enabled, cloud-based outsourcing firm serving small to large enterprises across industries. We deliver customized, high-touch solutions across Finance, Accounting, HR, and IT. What sets us apart? Our commitment to filling the gaps traditional back-office outsourcing leaves behind—ensuring visibility, seamless service, and expert support across every touchpoint.

With over 1,200 professionals—including a dedicated team for our not-for-profit clients—we help organizations scale smarter, operate stronger, and serve better.
Quatrro. Get More to Go On.

Quatrro Business Support Solutions is an Equal Opportunity Employer committed to a culturally diverse workforce. We are committed to providing an inclusive environment based on mutual respect for all candidates and team members. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, height, weight, marital status, gender identity expression, disability status, protected veteran, or other legally protected status by state or federal law.

#LI-Hybrid

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Job Tags

Holiday work, Full time, Local area, Remote job, 3 days per week,

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