Job Description
Position Purpose:
· This position is responsible for serving customers by managing account requests, confidential information, financial transactions, and documents in an organized, efficient, and secure manner.
Primary Responsibilities:
- Represent the Bank by assisting customers in a prompt, efficient, accurate, courteous, and professional manner in person, through the drive-thru, through email or written communication, and/or over the phone
- Assist with training/cross-training of Universal Banker IIs
- Process Cashier's Checks, Stop Payments, and Wires as requested by customer
- Answer customer questions and inquiries
- Perform maintenance on accounts upon customer request
- Open, close, and maintain customer accounts
- Verify customer documentation is completed accurately and sent to the appropriate department for processing
- Explain and promote bank products and services to customers
- Assist Commercial Bankers, Senior Banking Officer, and Market Executive/President by managing deposit relationships with their customers
- Complete ACH and RDC limit increase forms and submit to the treasury department
- Attend networking events as permitted by Branch Supervisor
- Make customer referrals to Senior Banking Officer and Market Executive/President and gather requested documentation
- Make customer referrals to the treasury department and assist with gathering requested documentation
- Enter credit card applications into CUE
- Enter merchant service referrals through the Axiom portal
- Set up and service existing and new online banking customers
- Accurately balance cash drawer at end of day (if applicable)
- Assist with customer transactions if Universal Banker Is and Universal Banker IIs are unavailable
- Sort incoming mail and process outgoing mail
- Assist Branch Supervisor with branch audit schedule if Universal Banker II is unavailable
- Assist other Universal Bankers, Branch Supervisor, Senior Banking Officer, Market Executive/President, and Loan Officers as needed
- Assist with other duties as assigned by senior management
Authority, Impact, Risk:
- Official Check Authority
- Wire Signing Authority
- Check Cashing Authority
- Pay Return decisions up to $1000
- Comply with all requirements, policies, and procedures of the Bank Secrecy Act (BSA) and attend all mandatory BSA training as needed for this position
- Complete all required compliance and regulatory training, not limited to BSA
- Building an understanding of the Silverlake system including online banking platform
Key Relationships:
- Close partnership with Branch Supervisor, Senior Banking Officer, and Market Executive/President
- Partnership with Managing Director - Retail Delivery, Product Management, & Marketing, Retail Operations Manager, and Retail Operations Specialist
- Routine interaction with other department heads across Marketing, Operations, IT, Risk, Compliance, Legal, and Sales
- Strong customer interaction
Managerial Accountability:
· Supervise Universal Banker Is and Universal Banker IIs if Branch Supervisor is unavailable
Working Conditions:
- Ability to work in fast paced environment
- Excellent verbal and written communication skills
- Ability to work under tight deadlines
- Ability to operate information terminal and other standard office equipment
- Ability to foster a positive work environment
- Limited Travel
Time Allocation:
- Opening/Closing Accounts……………………...35%
- Maintenance to Accounts…………………..…..35%
- Verifying and Scanning Documentation…..20%
- Customer Transactions……………………………..5%
- Assist with teller duties & balancing………….5%
Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:
- High School Diploma or equivalent
- At least 2 years of bank platform experience
- Relevant computer skills
Preferred:
- Some college
- JHA Silverlake experience
Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.
Equal Opportunity Employer including Veterans/Disabilities
Job Tags
Permanent employment,