About Tech-Keys
Tech-Keys is a rapidly growing MSP that delivers proactive, relationship-driven IT services with a strategic edge. We’re not here to “keep the lights on”—we’re here to drive value . With a relentless focus on improvement and business alignment, we help our clients turn IT from a cost center into a competitive advantage.
The Opportunity
We’re looking for a Business Technology Advisor (BTA) who is equal parts technical expert and trusted client partner. This role requires someone who is deeply familiar with IT infrastructure and systems but who also thrives in front of clients—guiding them through digital transformation, optimization initiatives, and long-term IT planning.
This is not a reactive account management role. As a BTA, you’ll be a strategic advisor and the face of Tech-Keys to your clients—helping them understand their environments, solve big problems, and make smart decisions about their technology investments.
Expected Outcomes:What You’ll Do
Strategic IT Advising
• Lead regular client-facing technology review sessions (QBRs, roadmap planning, etc.)
• Evaluate client infrastructure and service history to develop strategic initiatives and long-term roadmaps.
• Actively seek ways to improve client operations through automation, standardization, and smart investment.
Client Communication & Relationship Building
• Serve as the key point of contact for strategic-level conversations with clients.
• Act as a translator between technical teams and business leaders—breaking down complex technical concepts into actionable business guidance.
• Build and maintain strong, trust-based relationships with client stakeholders, including C-level executives.
Technology Alignment & Best Practices
• Assess client environments for gaps, risks, and misalignment with Tech-Keys’ standards.
• Recommend solutions that improve security, scalability, and efficiency across client systems.
• Partner with internal engineers, project teams, and service desk to align recommendations with execution.
Proactive Planning & Reporting
• Monitor support trends, lifecycle issues, and usage data to forecast risks or recommend future investments.
• Develop and deliver clear, visually impactful documentation and reporting (roadmaps, lifecycle plans, budget forecasts, etc.).
• Track client KPIs and satisfaction metrics to ensure continued alignment and success.
Compensation & Benefits:Must-Have Qualifications
• 3+ years of experience in IT consulting, technical account management, or similar client-facing roles.
• Strong understanding of networking, infrastructure, cloud services, cybersecurity , and Microsoft ecosystems.
• Exceptional written and verbal communication skills, including comfort presenting to executive stakeholders.
• A passion for solving complex business problems through technology—and the strategic mind to anticipate needs before they arise.
• Ability to multi-task, self-prioritize, and work independently in a high-demand, fast-moving environment.
Preferred
• Experience in a Managed Service Provider (MSP) environment strongly preferred.
• Technical certifications (e.g., CompTIA, Cisco, Microsoft, AWS) a plus.
• Experience with MSP tools (e.g., ConnectWise, IT Glue, BrightGauge, etc.).
...Laundry Attendant The Laundry Attendant's responsibilities include cleaning, sorting, pressing, and folding and other textile articles. To be successful as a Laundry Attendant, you should demonstrate excellent organizational and interpersonal skills. This is a fantastic...
Whether you are searching for a position in your area or in another state, we have professionals to help you achieve your goals through our relationships with facilities nationwide - in rural settings, small cities, and major metropolitan areas.Your specialty-specific ...
...Coordinate with Account Executives throughout North America to set appointments and follow up with cannabis retailers to advance their dispensary technology. Recontact the Cova database of prospects to advance potential opportunities. Field inbound queries and qualify...
...time and attendance, customer relationship management)+ The staff Analyst is responsible for providing technical support, configuration,... ..., the role will maintain necessary certifications (e.g., Epic).+ Essential functions are performed independently under minimal...
Must complete a 5-day training on health insurance for people with Medicare. Answers NA0 helpline calls and performs other general office duties such as data entry, mailings, and inventory. OVERVIEW Answer in-coming NA0 helpline calls, transfer calls to volunteers...